Guest Relations Executive - FWP- Front Office

A bit about what you will do... Guest Relations executives in our team are passionate about creating an exceptional experiences for our guests. Welcoming VIPs, such as heads of state, royalty, and celebrities in a warm, friendly, and professional way. Main point of contact for our guests throughout their stay, providing outstanding customer service. Promptly and courteously addressing their inquiries, requests, and concerns of our guests. Ensuring guest's stay in the hotel exceeds their expectations. More about you... providing high quality service comes naturally to you. Dedicated to creating memorable experiences. Excellent communication skills and a high standard of written and spoken English. A smart and professional appearance. Most of all, you will have an approachable, positive, and proactive manner. 5-star hotel experience in a similar role a real advantage.