Guest Experience Manager
Dalata Hotel Group Plc, City of Westminster
Guest Experience Manager
Salary not available. View on company website.
Dalata Hotel Group Plc, City of Westminster
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 10 Jul | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 35b1637cbdce49e9a071b9f3ed53cef7
Full Job Description
Guest Experience ManagerAre you a dynamic leader with a passion for hospitality? At Dalata Hotel Group, we believe that great teamwork and leadership are at the heart of hospitality. Dalata Hotel Group are currently looking for an experienced Guest Experience Manager who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally.In this role, you will enjoy the unique opportunity to shape the culture and success of your team and contribute to the strategy of this hotel. If you are looking for the next opportunity or move in your career in a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group.Benefits
- 50% Off F&B in all properties
- €/£60 employee rate on rooms for all Dalata hotel
- 30% off Friends & Family rate SAYE (Save As You Earn Scheme
- Pension access (Ask your HR Manager for local pension information)
- Performance-related bonus plan
- Development Opportunities through our Dalata Academy to support your career journey
- Free employee meals on duty
- Extra AL day for every year worked (5 days to a maximum of 5 days)
- Employee Assistance Programme
- Cycle to Work Scheme/Transport Schemes
- Staff Appreciation Initiatives, fun team-building activities and regular charity events Your Key Duties and Responsibilities:
- Ensure guest satisfaction both proactively and reactively across multiple departments, including the front office and F&B.
- Increase our standing on TripAdvisor by encouraging satisfied guests to leave positive reviews on the website.
- Gather complaints from TripAdvisor, TrustYou, comment cards, and Optimus reports.
- Check the Optimus sheet daily.
- Email a copy of the complaints sheet to department heads and discuss any necessary corrective training.
2-3 years of experience as a Guest Relations Officer or Manager. - Familiarity with hospitality industry standards.
- Experience in a 3/4-star hotel.
- Proficiency in English.
- Computer literacy.
- A customer-oriented and professional attitude.
- An outgoing personality
- Excellent organizational and time management skills.
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