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Guest Experience Host / ess

Hyatt Corporation, City of Westminster

Guest Experience Host / ess

Salary not available. View on company website.

Hyatt Corporation, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted today, 10 Oct | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

Job ref: 7a36499ce921433a8896c6f6bcfc9095

Location ref: City of Westminster

Full Job Description

  • Serve as a key ambassador for the hotel, providing exceptional service and creating memorable experiences for every guest.
  • Act as a primary point of contact, anticipating needs and ensuring a seamless and personalised journey from pre-arrival to post-departure.
  • Provide detailed information about hotel facilities, programs, and services, with particular attention to VIP and special guests.
  • Collaborate closely with other departments to ensure guest satisfaction and smooth operations.
  • Coordinate special requests and tailor services to deliver unique, personalised experiences.

    You bring previous experience in guest experience or front office, ideally within the premium hospitality segment. Highly organised and proactive, you combine strong interpersonal skills with a guest-focused approach. Professional and attentive, you consistently anticipate guest needs and deliver service that is both personalised and memorable.

    Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is a luxury hotel steeped in history, located just moments from Covent Garden and around the corner from Trafalgar Square in the heart of Westminster.
    • The hotel features 151 guestrooms and suites and blends historic character with contemporary design. Dining and bar experiences include Ekstedt at The Yard, a Scandinavian inspired restaurant celebrating open fire cooking, creative cocktails at the 40 Elephants Bar, an extensive whisky selection at Sibin, and Afternoon Tea in The Parlour. Colleagues work in a distinctive and characterful environment delivering thoughtful and memorable service to guests exploring the culture, history and landmarks of central London., At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow. With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune's 100 Best Companies to Work For. At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

  • Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
  • Free meals on duty in our colleague restaurant
  • Uniform provided and laundered complimentary
  • Headspace membership and access to our Employee Assistance Programme
  • 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
  • Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

Direct job link

https://www.jobs24.co.uk/job/guest-experience-host-ess-127559758
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