Guest Experience Executive Part-time (20hrs) - W London
Marriott International, Inc., Soho, City of Westminster
Guest Experience Executive Part-time (20hrs) - W London
Salary not available. View on company website.
Marriott International, Inc., Soho, City of Westminster
- Part time
- Permanent
- Onsite working
Posted 1 week ago, 3 Sep | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: 3f2405b74e81493fb0de3a75b8b2f1c3
Location ref: Soho, City of Westminster
Full Job Description
- Anticipate the Extraordinary Proactively identify guest needs and preferences to deliver a stay that feels effortless, intuitive, and unmistakably W.
- Who's List Mastery Own and curate the Who's List-capturing VIPs, Ambassadors, opportunity guests, and moments that matter.
- Amenity Curation & Scheduling Strategically plan, schedule, and manage amenities to create moments of delight that go beyond expectations.
- Meet & Greet Magic Meet and greet all Who's, uncover golden nuggets, and recognize celebrations that deserve a little extra wow.
- Flawless Rooming Execution Ensure all met guests are accurately roomed to reflect status, preferences, and purpose of stay.
- Guest Radar Ownership Monitor, manage, and follow through on all Guest Radar communication-closing the loop every time, no exceptions.
- Celebrate Loudly, Deliver Perfectly Plan and execute unforgettable setups for celebrations, VIPs, and special moments-every detail intentional, every touch elevated.
- Ambassador & Opportunity Review Review Ambassador and high-potential guests daily to unlock opportunities for meaningful engagement.
- Guest Likes, Perfected Capture, manage, and activate guest likes to personalize every stay with signature W flair.
- Insight-Driven Reporting Build comprehensive guest reports that track trends, preferences, and opportunities to elevate future experiences.
- VIP Point of Contact Serve as the dedicated point of contact for high-paying guests and VIPs-ensuring seamless communication and iconic service from pre-arrival to departure.
Meals - Tasty and Varied Complimentary Meals in our Green Room canteen. - Service Charge - Paid each month!
- Learning and Growing - Access to the best digital and classroom based training resources and cross exposure opportunities
- Apprenticeships - Opportunities to undertake an apprenticeship to support your development in your role.
- Holiday - 28 days of holiday including public holidays (enhanced holiday benefit based on length of service)
- Uniform Provided - Dry cleaning included.
- Company Pension Scheme - Save for your future.
- Take Care - Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
- Celebrate - Awards and Recognition Celebrations
- BenefitHub - Access to further discounts for shopping, cinema tickets, technology and more!
- Events - Monthly Calendar of Associate Focused & Fun Events
- Long Service Recognition - Dedicated appreciation events for when you reach career milestones within the company.
- Global Marriott Hotel Discounts - Accessible to you and your loved ones, travel the world with Marriott International.
- Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties
- Spa Discounts - 30% discount in our Away Spa
Direct job link
https://www.jobs24.co.uk/job/guest-experience-executive-part-time-20hrs-w-127343163