Guest Experience Agent
Eclipse Hotels Group, Poole
Guest Experience Agent
Salary not available. View on company website.
Eclipse Hotels Group, Poole
- Part time
- Permanent
- Onsite working
Posted today, 6 May | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
Job ref: 0a1ff1311cbd4c87bd06fa0fbea10e4d
Location ref: Poole
Full Job Description
- Ensure that our guests experience a smooth Check-in and Check- out process (Including Group Check ins)
- Coverage of the Reception desk
- Be able to answer our hotels calls in professional yet welcoming manner.
- Take "out of hours" bedroom reservations
- Carry out guest call backs to ensure everyone is happy.
- Book taxis and other forms of ground transport for our guests.
- Recommend places to visit and make bookings on behalf of our guests.
Previous hotel experience as a Front Office Team Member or any other similar roles, ideally from a branded hotel background, with a strong knowledge of Front Office systems. - Experience in offering exceptional customer service.
- Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members
- Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail;
- Willing to work a flexible schedule
Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean. An excellent opportunity has arisen for an at our Holiday Inn Express in Poole. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As our Guest Experience Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Join us and enjoy the following benefits: - Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services
- Employee Assistance and Welfare Program
- Health Plan
- Life Insurance
- Cashback and discounts on the leading high street retailers
- Complimentary Meals on duty
Direct job link
https://www.jobs24.co.uk/job/guest-experience-agent-126803682