Go to job search

Guest Experience Agent

Eclipse Hotels Group, Bristol

Guest Experience Agent

Salary not available. View on company website.

Eclipse Hotels Group, Bristol

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 9 May | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: fff12de2238d405e8f9df1f7459aaf09

Full Job Description

  • Ensure that our guests experience a smooth Check-in and Check- out process (Including Group Check ins)
  • Coverage of the Reception desk
  • Be able to answer our hotels calls in professional yet welcoming manner.
  • Take "out of hours" bedroom reservations
  • Carry out guest call backs to ensure everyone is happy.
  • Book taxis and other forms of ground transport for our guests.
  • Recommend places to visit and make bookings on behalf of our guests.

    Previous hotel experience as a Front Office Team Member or any other similar roles, ideally from a branded hotel background, with a strong knowledge of Front Office systems.
  • Experience in offering exceptional customer service.
  • Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members
  • Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail;
  • Willing to work a flexible schedule

    Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean.
    • An excellent opportunity has arisen for an Guest Experience Agent at our Holiday Inn in Bristol City Centre. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As our Guest Experience Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Join us and enjoy the following benefits:
  • Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services
  • Employee Assistance and Welfare Program
  • Health Plan
  • Life Insurance
  • Cashback and discounts on the leading high street retailers
  • Complimentary Meals on duty

Do you like this job?

We can email jobs like this to your inbox

  • Facebook

Direct job link

https://www.jobs24.co.uk/job/guest-experience-agent-125056143
Relevant jobs

Successful jobseekers create high quality email alerts

A great alert means less time searching & more time applying.

Similar jobs for you

Senior Guest Experience Agent - City of London

Salary not available. View on company website.

The Ned,

  • Full time
  • Permanent

Apply on company site

Posted 1 weeks ago, 4 May

Night Guest Experience Supervisor

Salary not available. View on company website.

Eclipse Hotels Group,

  • Full time
  • Permanent

Apply on company site

Posted 1 week ago, 9 May

Guest Experience Manager (Assistant Manager of Reservations)

Salary not available. View on company website.

The Ned,

  • Full time
  • Permanent

Apply on company site

Posted 2 weeks ago, 28 Apr

Guest Reservations Agent

Salary not available. View on company website.

Nobu Hotels,

  • Full time
  • Permanent

Apply on company site

Posted 3 weeks ago, 25 Apr

Head of Destination Experience (Operations)

£45000-£65000

SAGA PLC,

  • Full time
  • Permanent

Apply on company site

Posted 3 days ago, 13 May