Group 1 Audi Norwich Service Advisor Apprenticeship

Introduction

Our Customer Service Advisors are the main point of contact for customers when their vehicles are with us for maintenance or repair.

We are looking for passionate, enthusiastic apprentices to join our team and help us to deliver a customer service experience that will delight our customers and encourage their continued loyalty.

About the Employer

Audi ​is ​an ​exceptional brand ​fuelled ​by ​a ​passion ​to ​create ​the ​ultimate ​customer ​experience, ​which ​is ​why ​we are ​looking ​to ​invest ​in ​apprentices ​who ​can ​help ​us ​achieve ​our ​ambitious ​plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.

What You'll Do

The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. 

This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.

Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:

• Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
• Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
• Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
• Promotion: Assisting with the sale of accessories and service plans

Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.

We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:

• Enthusiasm and willingness to learn
• Teamwork
• Strong communication
• Customer Service

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Training Outcome

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.

Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential - GCSE - English - 9-4
• Essential - GCSE - Maths - 9-4

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday - Friday, 08:30 - 17:30. Possibility of Saturday workings and/or shifts. Working week will be confirmed on application.

Expected Duration: 1 Year

Training Provider: INSPIRO LEARNING LIMITED