Grounds Service Administrator

We are looking for a Grounds Service Administrator to join our Grounds Maintenance Services team within Environmental Services. This is a vital role supporting the delivery of safe, high-quality and accessible parks, open spaces, and sports facilities across the borough. Working closely with supervisors, managers, operatives and external partners, you will provide efficient and accurate administrative support, ensuring services operate smoothly and meet performance, safety and customer service standards.,

• Provide day-to-day administrative support to the Grounds Maintenance Services team
• Maintain accurate operational, staff, health and safety and performance records
• Process orders, invoices and monitor expenditure and stock levels
• Administer sports bookings, customer enquiries and associated invoicing
• Maintain holiday, sickness and absence records and support KPI reporting
• Log and track work, complaints and customer requests using Confirm or similar systems
• Maintain health and safety documentation and compliance records
• Produce regular reports, KPI data and activity updates for management
  
  We are looking for someone who is organised, proactive and customer-focused, with:
• Proven administrative experience, ideally within a local authority or operational service environment
• Strong IT skills including Microsoft Excel, Word and finance or booking systems
• Excellent communication skills, both written and verbal
• Ability to manage workloads independently while supporting a wider team
• A flexible, can-do approach and commitment to excellent customer service
  
  From April 2027, Guildford Borough Council and Waverley Borough Council will become part of the new West Surrey unitary council, following the government's confirmed plans for local government reorganisation across Surrey. This change will see the current twelve councils replaced by two new authorities, East Surrey and West Surrey, with West Surrey taking responsibility for the areas currently served by Guildford, Waverley, Runnymede, Spelthorne, Surrey Heath and Woking.
As we move towards this transition, our focus remains firmly on delivering high-quality, value-for-money services and staying true to our shared organisational values of Collaboration, Wellbeing, Trusted, Value for Money and Professionalism. We recognise that any period of organisational change can bring questions, particularly regarding future structures and working arrangements. Throughout this process, we are committed to supporting our colleagues with transparency and care prioritising wellbeing, maintaining a trusted and open dialogue, and ensuring continued access to learning and professional development opportunities. While the exact shape of the new West Surrey Council beyond 2027 is still being developed, joining us now means becoming part of an organisation where collaboration thrives and where your contribution will directly influence one of the most significant local government transformations in decades. You'll gain valuable experience, play an active role in shaping the future of public services across West Surrey, and work within a team committed to professionalism and delivering outstanding outcomes for our communities. Together, we will ensure a smooth transition and continue to deliver exceptional services for residents both now and into the future

What We Offer In return for your valued contribution, we offer a competitive benefits package which includes:
• Hybrid and agile working policies
• Training and development opportunities including apprenticeships
• Generous annual leave and flexi time
• An employee assistance programme
• Membership of the Local Government Pension Scheme