Greggs Assistant Manager

Sodexo Queens Hospital, you'll contribute to creating a positive, supportive workplace where teamwork, problem-solving, and leadership drive continuous improvement, always putting our customers first. By helping to empower your team and embracing "The Greggs Way," you'll play an important part in ensuring high standards, strong team performance, and ongoing success across the business. What You'll Do:

• Support and manage the shop in the absence of the Shop Manager, ensuring smooth day-to-day operations
• Deliver excellent customer experience by following Greggs Service Styles and consistently achieving positive CEV results
• Drive sales by offering meal deals, maximising opportunities across all day parts, and maintaining strong product availability
• Lead the team to meet speed of service targets, effectively manage queues, and respond quickly to customer needs using "Fix It Now"
• Create a positive team environment by recognising contributions, sharing feedback and compliments, and encouraging engagement through initiatives like "Your Ideas Matter"
• Coach and develop team members through training, regular check-ins, and performance support, ensuring completion of all required learning
• Maintain high standards of food safety, health & safety, and compliance, ensuring audits, checks, and procedures are consistently followed
• Monitor shop performance using business reports (e.g. sales, availability, stock loss, wages) and take appropriate actions to improve results
• Ensure operational excellence by following brand standards, production plans, quality checkpoints, and maintaining a safe, clean, and well-stocked shop
• Support wider business goals by collaborating with management, contributing to local initiatives, managing resources responsibly, and ensuring accurate administration (e.g. stock, timekeeping, expenses)
  
  Proven experience of leading a team within a service environment
• Proven experience of managing operations within a catering service
• Ability to communicate effectively with team members and line manager
• Experience of delivering relevant training, using company guidelines
• Understanding of relevant Health & Safety, Employment and other legislative requirements
• Experience of implementation and adherence to HACCP
• Experience dealing with branded outlets is desirable
• Strong attention to detail and adherence to standards
• Proven IT skills
• Ability to deal with stressful situations with a flexible approach to the role
• Analyse problems, develop opportunities and implement innovative solutions
  
  Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.
About Sodexo At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied.