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Greenwich Community Assessment and Rehabilitation Administrator

Oxleas NHS Foundation Trust, City of Westminster

Greenwich Community Assessment and Rehabilitation Administrator

Salary not available. View on company website.

Oxleas NHS Foundation Trust, City of Westminster

  • Full time
  • Temporary
  • Onsite working

Posted 1 week ago, 3 Jul | Get your application in now before you're too late!

Closing date: Closing date not specified

Job ref: 63040169c018483bb317e37aa8bfaf2f

Location ref: City of Westminster

Full Job Description

  • Important Sponsorship Information for this post: We are currently unable to offer a certificate of sponsorship for this post
    • To provide administration to the Community Assessment and Rehabilitation team and assist the main admin team by providing support to Reablement, Frailty, Dietetics and the Greenwich Neuro rehabilitation teams when necessary. Main duties involve answering telephone calls from public and staff both internal and external, processing referrals to the services and ensuring appropriateness and accuracy of information. The post holder will be expected to act as a central point for information and communication for the rehabilitation and assessment teams.,
  • Act as the first point of contact to clients on the telephone, maintaining calmness, politeness and good customer relationship skills at all times.
  • To provide detailed and relevant information describing rehabilitation and social care services available in Greenwich for people with a range of differing needs.
  • Take clear and concise messages for other members of the team. Forward messages to staff members in a timely manner
  • To effectively analyse and respond to situations as they arise, problem solving and alerting appropriately.
  • Arrange appointments with service users ensuring clear communication and documentation on the relevant IT system
  • To follow-up and provide feedback for referrals inappropriate for the therapy and social care teams and advise future suitable action.
  • Maintain client databases and provide statistical information as required
  • Processing new referrals and information, recording appropriate data onto spread sheets, waiting lists and sending acknowledgement letters, including the use of RiO and MOSAIC to its full functionality for the services.
  • Take details of self referrals from patients and carers over the phone and process using a template
  • To book interpreter services as required for appointments
  • Support therapy and nursing staff with discharge reports and ensure they are processed in a timely manner and uploaded to RIO in accordance with local policies and procedures.

    Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure
    • unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people. Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
  • We're Kind
  • We're Fair
  • We Listen
  • We Care

Direct job link

https://www.jobs24.co.uk/job/greenwich-community-assessment-rehabilitation-administrator-127068061
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