Graduate Client Services Voice and Customer Service

We're looking for a Graduate to join our Client Services Voice team in Basildon as part of our Graduate Programme. This is an exciting opportunity to gain hands-on experience within Financial Services, develop expertise in customer service operations, and support the delivery of key Client-Focused Projects that enhance customer outcomes and improve the way we work. You'll begin with a structured training programme, learning our end-to-end Client Services Voice processes and developing the skills of a fully competent Telephony Associate. You'll then move into a project-based role, supporting business improvement initiatives, reviewing customer-facing content, and identifying opportunities to optimise processes and customer journeys. What you'll be doing

• Learning the full Client Services Voice customer journey and telephony processes.
• Supporting the delivery of client-focused business improvement projects.
• Reviewing and improving customer and colleague-facing content and guidance.
• Analysing feedback and identifying opportunities to enhance customer experiences.
• Working with teams across the business to deliver operational improvements.
• Exploring opportunities to use automation and AI to improve efficiency and productivity., As part of our graduate programme, you'll benefit from a structured development experience designed to support both your professional and personal growth.
This includes:
• Access to our Rising Professionals Programme
• Opportunities to join our Aspiring Leaders Programme
• Ongoing mentoring and support
• Regular graduate networking events and gatherings
• Opportunities to grow your internal network
Important to know
• 37.5 hours per week (typically 9:00am - 5:30pm with flexibility)
• Based in our Basildon Office
• We are unable to offer visa sponsorship
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Looking to start your career in a role that combines customer experience, business operations, project delivery, and innovation?,
• Excellent verbal and written communication skills.
• Strong attention to detail and organisational skills.
• Previous customer service experience through work, internships, placements, volunteering, or part-time roles.
• Ability to work independently and collaboratively.
• A proactive, curious, and solutions-focused mindset.
• An interest in business improvement, customer experience, and operational excellence.
• Curiosity about Artificial Intelligence (AI) and emerging technologies, with a willingness to learn and understand how AI can support customer service, content management, and process improvement.
Eligibility Graduated within the last 2 years Minimum 2:2 Bachelor's degree in:
• Business Management or Business Administration
• Marketing
• Communications, Media or Journalism
• English or a related writing-focused discipline
• Psychology or Sociology
• Finance, Economics or Financial Services
• Or a related degree focused on communication, customer experience, analysis, or business operations
If you're ready to begin your career in a role that offers structured development, real business exposure, and the opportunity to help shape the future customer experience through innovation and AI, we'd love to hear from you.

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.