GP Receptionist

An opportunity has arisen for a receptionist/administrator to join our friendly, forward thinking GP Practice in Burton on Trent. We are seeking enthusiastic, dedicated and motivated person to join our reception and administration team., The Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration,

The post-holder will act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.

The Receptionist will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

You should have excellent communication skills, strong computer skills and good attention to detail. Previous NHS clerical or administrative experience is preferable but not essential, as full training will be given.

Our operating hours are 8.00am-6.30pm Monday to Friday, and you should have flexibility to work across these hours, with the ability to help cover during annual leave or unexpected absences.

Our practice is part of East Staffordshire PCN and is in an exciting phase of growth and improvement. Under new leadership, we have strengthened clinical governance, enhanced long-term condition monitoring, and invested in safer, more efficient systems resulting in noticeable improvements in patient care. You will join a supportive team including a Lead GP, a Salaried GP, ANPs, pharmacists, an experienced nursing team, and a skilled admin and management team. We are inclusive, community-focused, and LGBT+ friendly, with a positive, open culture that values staff wellbeing, innovation, and collaborative working. This is a place where your ideas are welcomed and your development is genuinely supported.