GP Reception Team Leader

The GP Reception Team Leader is responsible for overseeing the day to day running of the GP reception and patient facing administrative services. This includes managing appointment booking and patient access, supervising and supporting reception staff, coordinating rotas and cover, and ensuring high standards of customer care. The role involves handling complex or sensitive patient queries, maintaining confidentiality, overseeing accurate use of clinical systems such as EMIS Web, and ensuring compliance with NHS, CQC, and data protection requirements. The post holder acts as a key link between reception staff, clinicians, and practice management to support safe, efficient, and patient centred service delivery.

We are seeking an experienced and motivated GP Reception Team Leader to lead and manage our reception and patient-facing administrative team. This is a key operational role within the practice, responsible for ensuring the smooth day-to-day running of front-of-house services, supporting patient access, and maintaining high standards of customer care, governance, and compliance.

Reporting to the Operational Manager / Practice Manager, the successful candidate will provide strong leadership to the reception team, oversee appointment systems and patient workflows, and act as a vital link between reception staff, clinicians, and management. The role requires prior experience in a GP or primary care setting, excellent people management skills, and confidence working with clinical systems such as EMIS Web.

This is an excellent opportunity for a proactive and organised individual who thrives in a busy NHS environment and is passionate about improving patient experience and service delivery within primary care.

Chiltern House Medical Centre is a well-established NHS GP practice based in High Wycombe, providing high-quality primary care services to a diverse patient population. We are committed to delivering safe, compassionate, and patient-centred care through a supportive multidisciplinary team., Chiltern House Medical Centre is a well established NHS GP practice based in High Wycombe, providing comprehensive primary care services to a diverse local population. The practice is committed to delivering high quality, safe, and compassionate care, with a strong focus on patient experience, accessibility, and continuous improvement.

Working as part of a wider Primary Care Network, Chiltern House Medical Centre adopts a collaborative, multidisciplinary approach that includes GPs, nurses, allied health professionals, and administrative teams. The practice values professionalism, teamwork, and ongoing development, creating a supportive and inclusive environment for both patients and staff.