GP Practice Site Manager - Bentham Road Health Centre

Job description Job responsibilities The Site Manager is responsible for the effective day-to-day operational, people, contractual and governance management of Bentham Road Health Centre. You will ensure contract and working in close partnership with the Practice Manager, Lead GP, Team Leader, clinical leads and the wider Cornerstone management team.
Key Responsibilities
Leadership and Team Development

Provide visible consistent, and compassionate leadership to the Bentham Road Team, providing an environment in which all staff feel valued, supported, and motivated to do their best work
Support the professional growth and development of staff through regular one-to-one meetings, appraisals, coaching conversation, and development planning

2. HR and People Management
Manage HR matters at Bentham Road in line with current employment law, best practice, and Cornerstone HR policies, including sickness absence, performance, and conduct, working with Team leader and HR lead
Monitor and proactively manage staff attendance, conducting return-to-work interviews, maintaining accurate records and putting appropriate support plans in place where needed
Ensure all mandatory training and statutory compliance requirements are met and accurately recorded for all Bentham Road staff
Maintain accurate and confidential HR records in accordance with data protection requirements

3. Operational Management
Oversee the smooth and safe day-today running of Bentham Road Health Centre, anticipating challenges and resolving issues proactively
Manage staffing levels, rotas and cover arrangements to ensure safe and adequate provisions at all time
Delegate responsibilities effectively, wit a clear communication and appropriate support, enabling team members to develop and take ownership of their work.
Identify and lead service improvements, contributing to the developments of Bentham Road and the wider practice
Act as the main point of contact for site-specific managerial and operational matters, escalating to the Practice Manager as appropriate

4. Clinical Governance , Audit and Quality Work with the other Site Managers to support the Quality Manager in maximising achievements in the Quality and Outcomes Framework (QOF), and ensure performance and income from Enhance services are maximised
Ensure all clinical and non-clinical audits at Bentham Road are planned and completed on time, that findings are acted upon, and that learning is shared with the team
Contribute to the development, review and implementation of practice policies and protocols, ensuring they are current, accessible, and understood by staff.
Maintain accurate governance records, including risk registers, significant event logs, action plan, and meeting minutes
Support Bentham Road's role as a training site, ensuring the environment supports learners and the clinical team

5. Complaint Management Manage complaints from patients registered at Bentham Road professionally, sensitively and in accordance with Cornerstone complaints protocol and NHS complaints regulations
Seek to resolve concerns at the earliest opportunity
Ensure all written communications to patients is accurate, compassionate and consistent with Cornerstone standards
Use learning from complaints to drive improvement in services and patient experience

6. Health, Safety, Premises and Risk Management Ensure the site operates in full compliance with health and safety legislation, taking immediate action where patient, or staff safety is at risk
Report premises and facilities issues to NHS Property Services or the Operational Manager, who is responsible for contracts, suppliers, and inspecting the quality of work
Ensure business continuity and disaster recovery plans are understood and ready to be activated in the event of a major incident, such as a fire or pandemic, Job responsibilities The Site Manager is responsible for the effective day-to-day operational, people, contractual and governance management of Bentham Road Health Centre. You will ensure contract and working in close partnership with the Practice Manager, Lead GP, Team Leader, clinical leads and the wider Cornerstone management team.
Key Responsibilities
Leadership and Team Development

Provide visible consistent, and compassionate leadership to the Bentham Road Team, providing an environment in which all staff feel valued, supported, and motivated to do their best work
Support the professional growth and development of staff through regular one-to-one meetings, appraisals, coaching conversation, and development planning

2. HR and People Management
Manage HR matters at Bentham Road in line with current employment law, best practice, and Cornerstone HR policies, including sickness absence, performance, and conduct, working with Team leader and HR lead
Monitor and proactively manage staff attendance, conducting return-to-work interviews, maintaining accurate records and putting appropriate support plans in place where needed
Ensure all mandatory training and statutory compliance requirements are met and accurately recorded for all Bentham Road staff
Maintain accurate and confidential HR records in accordance with data protection requirements

3. Operational Management
Oversee the smooth and safe day-today running of Bentham Road Health Centre, anticipating challenges and resolving issues proactively
Manage staffing levels, rotas and cover arrangements to ensure safe and adequate provisions at all time
Delegate responsibilities effectively, wit a clear communication and appropriate support, enabling team members to develop and take ownership of their work.
Identify and lead service improvements, contributing to the developments of Bentham Road and the wider practice
Act as the main point of contact for site-specific managerial and operational matters, escalating to the Practice Manager as appropriate

4. Clinical Governance , Audit and Quality Work with the other Site Managers to support the Quality Manager in maximising achievements in the Quality and Outcomes Framework (QOF), and ensure performance and income from Enhance services are maximised
Ensure all clinical and non-clinical audits at Bentham Road are planned and completed on time, that findings are acted upon, and that learning is shared with the team
Contribute to the development, review and implementation of practice policies and protocols, ensuring they are current, accessible, and understood by staff.
Maintain accurate governance records, including risk registers, significant event logs, action plan, and meeting minutes
Support Bentham Road's role as a training site, ensuring the environment supports learners and the clinical team

5. Complaint Management Manage complaints from patients registered at Bentham Road professionally, sensitively and in accordance with Cornerstone complaints protocol and NHS complaints regulations
Seek to resolve concerns at the earliest opportunity
Ensure all written communications to patients is accurate, compassionate and consistent with Cornerstone standards
Use learning from complaints to drive improvement in services and patient experience

6. Health, Safety, Premises and Risk Management Ensure the site operates in full compliance with health and safety legislation, taking immediate action where patient, or staff safety is at risk
Report premises and facilities issues to NHS Property Services or the Operational Manager, who is responsible for contracts, suppliers, and inspecting the quality of work
Ensure business continuity and disaster recovery plans are understood and ready to be activated in the event of a major incident, such as a fire or pandemic

Person Specification Other Requirements Essential Ability to travel between Cornerstone sites as required
Have the right to work in the UK
Willing to undergo DBS
willing to complete all mandatory and role-specific training

Desirable Full driving licence and access to a motor vehicle

Skills Essential Excellent leadership and people management skills
Strong organisational and prioritisation skills, with the ability to manage competing demands and meet deadlines
Excellent written and verbal communication, negotiation and stakeholder engagement skills
Proficient in Microsoft Office and digital systems
Ability to analyse data and produce reports to support decision making
High emotional intelligence: self-aware, empathic, tactful and resilient under pressure
Ability to work both independently and as part of a multi-disciplinary team

Desirable Creative and imaginative approach to service development

Values and Attitudes Essential Committed to equality, inclusion and a respectful workplace for all
Ability to maintain strict confidentiality
Smart appearance and professional manner
Ability to stay calm under pressure
Sensitive to and able to work within the Christian ethos and values of the Practice
A genuine and deep commitment to compassionate, person-centred care for patients

Knowledge Essential Sound understanding of data protection and information governance requirements
Sound knowledge of employment law and HR best practice

Desirable Knowledge of NHS primary care performance and quality frameworks, including QOF and Enhance Services
Knowledge of APMS contracts and commissioner reporting
Familiarity with NHS digital transformation priorities
Knowledge of significant event analysis or quality improvement methodologies
Knowledge of GP clinical systems such as EMIS/Surgery Connect and PATCHS
Knowledge of CQC regulations, clinical governance and risk management

Experience Essential Minimum 2 years experience in a management or supervisory role with direct line management responsibility
Experience of managing HR matters, including sickness absence, performance, conduct and grievances
Experience of managing complaints and driving improvement from feedback
Experience of contributing to or writing policies, protocols or standards operating procedures

Desirable Previous experience working in general practice or primary care
Experience of managing performance against contract KPIs (e.g. APMS contract)
Experience of developing and managing budgets and keeping finical records
Experience of clinical audit programmes or governance processes
Experience of training staff
Experience of working with EMIS or similar clinical systems
Experience of preparing for or supporting external quality assessments

Qualifications Essential Bachelor's degree (level 6 or above) in Business Management, Public Administration, Healthcare or another relevant discipline
GCSE (grade 4/C or above) including English and Mathematics

Desirable Evidence of continuing professional development relevant to management and leadership
AMSPAR Diploma in Primary Care Management or equivalent
Chartered Management Institute (CMI) Level 5 or above or equivalent management or leadership qualification
Coaching, HR or health management

Person Specification
Other Requirements Essential Ability to travel between Cornerstone sites as required
Have the right to work in the UK
Willing to undergo DBS
willing to complete all mandatory and role-specific training

The Cornerstone Practice is a Christian GP Practice with a difference. Our faith shapes everything we do, from the compassion we bring to our patients to the way we care and invest for our team.
We are looking for a Site Manager to lead Bentham Road Health Centre in Mill Hill, Blackburn.
Bentham Road is a GP training site serving a community with high levels of deprivation. Here, good management directly shapes the care our patients receive. As Site Manager, you will be the visible, hands-on leader of the site. You will support a committed team, keep the surgery running safely and smoothly, and help it achieve its best for the people who rely on it.
You will be part our practice management team, reporting to the Practice Manager and working alongside our other Site Managers. You will be the go-to person for everything happening at Bentham Road, with the support of experience colleagues across the practice.
If you want to use your management skills to serve a community that really needs it, we would love to hear from you.
Main duties of the job As Site Manager at Bentham Road Health Centre, you will be responsible for the day-to-day operational running of the site, leading and supporting a dedicated team of care navigators, nursing, administrative and clinicians.
Your key responsibilities will include:
Leading, developing and inspiring your team to deliver outstanding patient care
Managing HR matters on site, including recruitment, induction, appraisals and sickness absence
Monitoring the site's contract performance and key performance indicators, reporting to the Practice Manager and Lead GP Partner
Working with the Quality Manager to support QOF, clinical governance, audit and quality improvement
Managing patient complaints with sensitivity and professionalism
Managing the site budget and ensuring health, safety and risk responsibilities are met
Supporting the practice's digital transformation and information governance
Working collaboratively with the Practice Manager, GP partners and wider management team

This is a varied and rewarding role that sits at the heart of the practice. No two days will be the same. You will need to be organised, adaptable and genuinely passionate about people, both the team you lead and the patients you ultimately serve.
About us The Cornerstone Practice is a Christian GP practice serving patients across multiple sites in Blackburn (Shadsworth, Audley and Mill Hill) and one site in Oswaldtwistle. Our faith is at the heart of who we are. It shapes the compassion we show our patients and the way we support one another as colleagues.
We exist to provide high-quality, person-centred care, especially for people living in areas of derivation. Our team is friendly, close-knit and committed, and we work as one practice across our sites. We value honesty, kindness, integrity and humility, and we believe people do their best work when they feel supported and appreciated.
You will join a supportive management team that shares ideas, solves problems together and is excited about the future of primary care.
What we offer:
NHS Pension Scheme
BHSF Health Benefit
Uniform

Come and join a practice where your work makes a real difference to people's lives.