GP Practice Reception Team Manager

Cowley Road Medical Practice, a bustling & vibrant GP Practice in Oxford, are looking for an enthusiastic Reception Team Manager to lead our friendly & excellent Reception team of 8 people. The Practice's current list size is around 12,000 patients & we are part of City East Oxford Primary Care Network, working with Bartlemas Surgery & St Clements Surgery. The successful candidate will have hands-on responsibility for all patient led activity. They will require the vision, willingness & drive to adapt/assist in leading the Practice forward., We are looking for a Manager to join our Practice and lead a Team of eight people. We have an excellent GP and Nursing Team and a supportive and efficient Management & administrative team., Core responsibilities of the Reception Manager include: 1.Management, Planning & Organisational 2.HR & Performance 3.Patient Care 4.Reception & Admin Duties 5.Management of Appointment System 6.Management of Medical Records 7.Operation of Telephone System This post is subject to a 6-month Probationary Period, receipt of 2 satisfactory References a satisfactory DBS check Full training for the role will be provided.

Applicants should enjoy working in a vibrant environment, be a proven Team Leader, have excellent organisational traits & good IT skills. They must be able to provide excellent customer service & possess the ability to manage their Team & prioritise a busy/varied workload. Common sense, flexibility, compassion & a "can do" approach are essential. The selected applicant will possess previous management experience, leadership skills & be an excellent communicator. NHS management experience would be an advantage., Candidates should be proven Team Leaders, good communicators with a track record for delivering excellent customer care and have the ability to work under pressure., Previous General Practice experience & IT skills would be an advantage but not essential.

Cowley Road Medical Practice is a well established GP Practice providing various NHS Community and Primary Care Clinical Services to patients in Oxford. We are a vibrant, forward-thinking GP practice that places the care of both our patients and staff at the core of everything we do. Our close-knit team fosters a warm, friendly, and compassionate environment, creating a space where everyone feels valued. Serving a diverse community of over 12,000 patients, our dedicated GPs, nurses, pharmacist, healthcare assistants (HCAs) and administrative staff work together to provide outstanding care. Every day, our team goes above and beyond to support and improve the health and well-being of the community we are proud to serve. There is a warm atmosphere established, a long with a 'can do' work ethic. There is a loyal and well established team in place, with a very low staff turnover rate. All staff are invited to have an input into the development and smooth running of the Practice.

We are open to applicants looking to work Full Time or Part Time hours (Monday to Friday). The position is permanent, and we are offering:

• a competitive salary
• A paid 30- minute lunch break per day
• NHS Pension
• 5 weeks annual leave (plus bank holiday allowance)
• Free Car Parking