Governance and Performance Administrator

As a Governance and Performance Administrator in our Thameside team, you'll support the effective delivery of governance, performance, and compliance activities at HMP Thameside. The role supports the Governance and Performance Manager by maintaining administrative systems, ensuring compliance with contractual and regulatory requirements, and contributing to high performance standards across internal and external stakeholders.,

• Provide administrative support to the Governance and Performance function, ensuring accurate and timely record-keeping.
• Collate, maintain, and report on performance data, audits, incidents, complaints, correspondence, and compliance activities.
• Produce reports and respond to information requests within agreed timescales.
• Support external inspections and audits, including HM Inspectorate of Prisons (HMIP).
• Liaise effectively with internal teams and external stakeholders, including NOMS, IMB, and MQPL.
• Ensure compliance with Serco policies, Ministry of Justice requirements, and relevant legislation.
• Promote equality, diversity, and professionalism in all areas of work.
  
  Strong organisational and time-management skills with the ability to prioritise effectively
• Excellent communication and interpersonal skills
• High attention to detail and problem-solving ability
• Professional, approachable, and resilient, with a strong team ethic
• Commitment to integrity, confidentiality, and the Serco Code of Conduct
• Ability to work effectively in a diverse environment
Vetting and checks: An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we're united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day. Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.


• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.