Golf Manager - Alton

You will primarily oversee the golf operations here at Mad Swans in the South Downs. We have an amazing new golf course designed by Mackenzie & Ebert golf course architects, we have The Swing Barn (Driving Range) and Putt Patch (Mini Golf).

The key duties and responsibilities of this role will include:

Acting as a Mad Swans ambassador for golf, actively encouraging participation and creating a fun, welcoming atmosphere

You will primarily oversee the Golf Team, and everything runs smoothly within the Golf Department

You will also oversee the Padel Tennis and Pickleball courts as well as The Shop

Assisting with guest enquiries and act as a key point of contact for guests interested in Golf, The Swing Barn or Putt Patch

Overseeing the Golf, The Swing Barn and Putt Patch sections and ensure we deliver an excellent level of guest service

Assisting with new bookings and changes

Issuing and collecting golf clubs, putters, drivers, irons, golf balls and any sports equipment to guests

Overseeing the Golf Buggies when they are hired out, ensuring disclaimers are completed before Golf Buggies are used and charge them up on a daily basis

Ensuring all golf clubs putters, drivers, irons, golf balls and sports equipment are looked after, stored appropriately and replaced when required

Ensuring Swing Barn and Putt Patch are clean, tidy and well presented at all times

Review daily bookings, lessons, societies and events for guests in Swing Barn and Putt Patch

You will act as a Duty Manager for both the Sports Department (Golf, Padel Tennis, Pickleball & Retail) and also for the whole site at certain times of the week.

Proactively manage the Golf & Sports Team

Responsible for compliance and health and safety within the sports areas as well as the retail shop

Work closely with the General Manager and Head of Golf, driving revenue and proactively leading cost control measures to achieve Sports profit and loss budgets

Create and manage the rotas for the Sports department, ensuring all areas of the business are covered in peak periods and efficient cost control in off-peak times

Managing all enquiries and act as a key point of contact for guests interested in Golf, Swing Barn or Putt Patch

Positively engage with the team to drive and deliver an excellent level of guest service

Being very hands on and active within the team on a day-to-day basis

Proactively managing the Golf course tee sheet and court booking for racquets, ensuring we are yielding appropriately in peak times and utilising off-peak periods efficiently, driving the business forward to achieve Budgets and KPI's

Overseeing Golf Buggy revenue, maximising utilisation and upselling to guests.

Provide support to the Retail department in managing the stock and inventory of both the Mad Swans retail area as well as the hire equipment for all Sports facilities

Oversee and manage daily bookings, lessons, societies and events for guests in Swing Barn and Putt Patch, maximising utilisation

Proactively upselling to guests, including food, drinks and other activities

Promoting our Mad Swans Loyalty Programme

Managing your team which will work across all areas of the Sports department

Ensuring the Sports Team is well presented, following all standard operating procedures and delivering excellent guest service

Work closely with the Head of Golf, General Manager and other Heads of Department

We are looking for a Golf Manager who is:

Excited about playing golf as well as padel tennis and/or pickleball

Highly knowledgeable about golf

Experienced in running a retail outlet

Interested and excited about Padel Tennis & Pickleball

Passionate about delivering a high level of guest service

Experienced in managing a commercially focussed golf business

Experienced in dealing with guests

Excited about being part of a new concept, new brand and new opening

An excellent communicator

Confident, outgoing and well-presented

Self-driven and highly motivated

Happy and able to work both independently and as part of a team

Proactive and positive by nature

Solutions driven

Comfortable working in a very fast paced environment

Find out more about Mad Swans and what The Times had to say about our first opening at Mad Swans in the Mendips:

Can a cool new hotel near Bath really make golf fun for everyone?

What we do

We are experts in our field, committed to creating boundary-pushing social spaces that spark meaningful connections through play in nature.

Mad Swans is a countryside hangout for mavericks. The unruly. The friendship groups you wish you were in. The families you want to hang out with. For evenings that go on forever. And weekends that become folklore. Come for a good time. Come for a long time. Come for a breath of fresh air. Whoever you are. Come as you are.

Social play spanning Padel Tennis, Pickleball, Darts, Shuffleboard and Golf gives guests the chance to explore one game or sample them all, across a few hours, a day, or a long weekend. We're all about great food, which is why we've teamed up with experts in their field to create two distinct dining experiences and endless ways to enjoy them. The Potting Shed proudly boasts a menu of refreshing takes on Brasserie classics while, in The Hangout, the focus is on shareable plates with no compromise on flavour. But wherever guests find themselves, from course to court, the meadow to the orchard, they're never far from a plate of something delicious to satisfy any craving. And, for evenings that go on forever, an Eco Cabin for the night is only a starlit walk through the wilderness away.

What we can do for you

We understand that there's more to life than work, which is why our roles are designed to allow exploration, from long-time passions to brand-new intrigues.

We believe that to be interested is to be interesting - that means industry-leading training within and outside of your specified job role. If you have a question, we want to provide you with the tools to answer it. As we make our start in the world, our team need to be able to wear a few different hats, which we treat as an opportunity, allowing you to take considered detours into topics of interest, in the pursuit of a broader, richer perspective.

And out of hours, our guests' playground is yours too. Enjoy the wide variety of green spaces, and the games they host, at an exclusive rate. You'll have the opportunity to get involved in all things Mad Swans, from padel lessons to cocktail workshops, after all, we want you to be as excited by our product as we are.

This is a full-time permanent position and will work any five days out of seven. Earnings for this position will be 45,000- 50,000/annum, including TRONC (Tips and Service Charge)., Working Hours - shift times will vary throughout the week; however, the operational times will be from 7.00 am to 10.00 pm.

Working Days - this role will work any five days out of seven and will involve working on weekends on a regular basis. Working hours will vary in line with the operating calendar and needs of the business., Please note, you must be eligible to work in the UK as we are unable to sponsor any work permits or visas.

What is in it for you

Tips & Service Charge

Free Parking

Free Employee Meal whilst on shift

Wage Stream - access your pay for hours worked before pay day

Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop

Reward & Recognition Initiatives

Team Social & Well-being Activities & Events

Employee Referral Scheme Bonus

Mad Swans Water Bottle

Mad Swans Hoodie

Plant your own tree at Mad Swans