Global Process Program Manager (Travel & Events)

The Global Process Program Manager will play a vital role on the Travel and Events team, working cross-functionally to execute the implementation strategy that supports operational infrastructure and service delivery effectiveness. This role is responsible for the execution of project implementations across APAC, EMEA, and LATAM regions. As an ideal candidate, you are an analytical thinker and detail-oriented professional who thrives in a fast-paced and constantly evolving environment. You are a goal-oriented high achiever who understands the importance of working backwards to exceed expectations, establishing scalable frameworks for major site expansions while ensuring consistent service delivery across all global locations. What your day-to-day will look like:

• Execute the implementation strategy and operational plans for T&E's globalization across APAC, EMEA, and LATAM regions, ensuring project team members complete key deliverables on schedule while establishing scalable frameworks for major site expansions
• Create playbooks, workflows, journey maps, and standard operating procedures (SOPs) to reduce duplicative regional-specific standards, building reusable operational frameworks and documenting vendor partnerships that enable consistent service delivery across all global locations
• Manage operational project plans, resources, deadlines, and risks for simple to standard project and supplier implementations, providing updates, communicating challenges or barriers, and translating them into actionable plans that support global expansion objectives
• Proactively analyze deadlines and competing priorities across multiple site launches, creating prioritization plans to ensure objectives are met while balancing the complexity of simultaneous regional operations
• Anticipate resistance as a result of new or updated processes, analyze change impact for better utilization and adoption of SOPs, and implement strategic change management programs that prevent inconsistencies and escalations across regions
• Lead simple to standard project and supplier implementations on behalf of the Travel and Events team, ensuring standardized approaches are applied across all regional expansions
• Collaborate with Training Manager to transform process documentation into executable trainings, whether internal or customer-facing, ensuring consistent knowledge transfer across global teams
• Assist with other related tasks as assigned to support the team's globalization strategy and operational excellence
  
  3-5+ years of project management or meeting & events operations management experience
• 3-5+ years implementing organizational initiatives
• Strong analytical and problem-solving skills
• Demonstrated ability to manage and prioritize multiple/competing projects and timelines
• Strong communication skills, both verbal and written
• Working knowledge of organizational change management processes
• Experience creating process maps, playbooks, standard operating procedures, and journey maps, 2-4 year college degree or equivalent work experience
• 3+ years implementing meeting and event or travel program organizational initiatives (e.g., Strategic Meetings Management or corporate business travel programs)
• Third-party meeting management vendor/agency operations, consulting, and/or implementation experience
• Experience using waterfall, six sigma yellow or green belt, lean, or agile implementation methodologies
• Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) designation
• Experience managing direct reports
• Experience working in project management technology (e.g., Asana, Smartsheet, Jira, or equivalent)
• Experience communicating with all levels of stakeholders
• Demonstrated track record of cultivating strong working relationships and driving collaboration across multiple teams/stakeholders
  
  Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
JLL is an Equal Opportunity Employer committed to diversity and inclusion., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.