Global Coordinator Multinational Insurance Coordinator

Responsible for the day to day client service of allocated multinational clients and to provide support for new and existing business for the relevant Business Area. Principal Duties/Responsibilities Roles and Activities

• Support the delivery of the annual service plan for each Multinational Client
• Coordination and consolidation of renewal data and the collection process.
• Provide input into strategy meetings with clients, brokers and insurers
• Monitor and support the meeting of agreed KPI's with insurer regarding local policy and certificate issuance, together with premiums collections and cashflow
• Input or production of premium allocations to ensure that there are; benchmarked with local norms, comply with local tariffs etc.
• Managing the coordination and distribution of network fees
• Coordinate instructions of group programmes to broker network and local client operations (where required) including the overseeing of relevant documentation
• Manage production of certificates requested for overseas operations with the insurer and/or local broker where required.
• Collect and consolidate local policy summaries (covers, limits, insurers, premiums remuneration etc) to ensure:o compulsory covers are purchasedo no duplications with global programmeso local policies dovetail with global programmeso adherence to group risk purchasing philosophyo compliance with remuneration parameters
General Advice
• Provision of information on admitted/non-admitted, compulsory covers and other regulations and practices.
• Provision of underlying insurance details to broking teams where DIC/DIL cover is arranged.
• Provide advice to colleagues and clients on the operation of global programmes.
• Advise colleagues and clients on the structure of global programmes to ensure compliance with local legislation, practices and related issues i.e. provision of information on admitted/non-admitted, compulsory covers and other regulations and practices
• Advise colleagues and clients on insurers capabilities to deliver global solutions. Troubleshoot issues including mid-term changes, chasing premiums, requests and claims.
  
  Preferably educated to A levels or relevant industry experience Preferably with professional qualifications of ACII or working towards this, Intermediate level IT skills (Microsoft Office suite) Comprehensive knowledge of insurance and underwriting in order to deal effectively with client needs Strong interpersonal and communication skills with the ability to build relationships with new clients and insurers and maintain strong relationships with existing ones Able to deal professionally with internal and external contacts, able to represent BU and the wider Willis Group with a high level of credibility Excellent client focus with proven experience of delivery of high levels of client service Ability to analyse situations and provide recommendations to identify optimum solutions Good understanding of the processes that support the operating model and strategy for the BU and Willis GB overall Experience of working with and adhering to processes and systems that support client service delivery Intermediate level of data analysis and presentation skills
  
  Our client is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, and has 39,000 employees in more than 120 territories. They design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Their unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance