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Global Business Services Senior Manager

KPMG International Cooperative, City of Westminster

Global Business Services Senior Manager

Salary not available. View on company website.

KPMG International Cooperative, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 10 Jul | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: 5a8268e271e948d7a81e05a2b5ecec95

Location ref: City of Westminster

Full Job Description

  • Shape and articulate the GBS/Shared Service Centre (SSC) strategy and value proposition to C-level and VP level clients - With a particular focus on provision of GBS, SSC and Business Process Outsourcing (BPO) functions
  • Design, transform, and develop GBS/SSC shared services operating models for our clients across various corporate functions such as finance, HR, IT, supply chain/logistics, procurement etc including governance and service management capabilities, along with the service catalogues and service level agreements
  • Apply leading practice end to end process expertise in one or more core corporate functions such as finance, HR, IT, supply chain/logistics, or procurement in order to design and implement new re-engineered processes in a Shared Services or Business Process Outsourcing operating model
  • Lead and work collaboratively with client team executives to plan and deliver shared services or global business services solutions
  • Leads business development activities for assigned client portfolio and supports revenue growth plans for existing and new clients
  • Guide team through the to-be design of processes, related organization/role design and enabling technologies
  • Manage transitions of multiple processes from sending organization to target organization - includes transition management, knowledge transfer, process re-engineering
  • Manage team through business case development of GBS/SSC programs
  • Develop detailed work plans, direct project teams, deliver status, meet deadlines, manage to budget, meet or exceed quality standards
  • Guide team through problem definition, issue identification and work plan development using problem solving principles and past experience
  • Work with leadership on developing the practice through recruiting, training, mentoring, client relationships
  • Serve as a subject matter advisor to the c-suite

    Direct experience in creating content led and technology driven business change
  • Experience establishing and maintaining client relationships
  • Excellent leadership, communication (written and oral) and interpersonal skills
  • Proven success in contributing to a team-oriented environment
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Ability to interact effectively with client executives, vendors and third party providers
  • Desire to work in a fast paced environment
    • To qualify for the role, you must have
  • Extensive experience leading large scale GBS, Shared ServiceCentre, or Business Process Outsourcing transformations - either as part of an external or internal consulting function
  • Deep domain expertise in relevant business processes within an GBS/SSC (Eg. Finance/Human Resources Services Procurement/Customer Service and IT/Data & Analytics)
  • Clear understanding and experience in application of the GBS/SSC operating models, Service Delivery Models, Global Process Ownership
  • Hands on knowledge of project management methodologies and preferably certified project / program management or strong experience in leading large GBS transformational programmes
  • Experience of deploying problem solving frameworks and improving processes, applied knowledge of lean/six sigma methodologies
  • Experience in process mining, automation & leading process applications of advantage
  • Advanced usage of MS Office and MS Project and experience in working with ERP systems
  • Knowledge of the Shared Services sector with network in this field
    • Ideally, you'll also have
  • Professional qualification in one of the functional areas - Finance (CIMA/ACA or equivalent), HR/Procurement - (MBA)
  • Green Belt or Black Belt certification
  • Consulting experience or Programme Management/ Strategy experience in GBS/SSC set ups

    KPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients' most critical challenges.
    • With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Direct job link

https://www.jobs24.co.uk/job/global-business-services-senior-manager-127093635
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