German Speaking Customer Service Representative

About the role:As a Customer Experience Agent - German Speaking, you'll be the voice of Vintage Cash Cow across multiple channels, ensuring every customer feels heard, supported, and valued. This hybrid role brings together online communications, customer service, complaint handling, and buying responsibilities - giving you the chance to develop a broad skill set while directly shaping the customer journey.
You'll handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media, guiding customers through their journey with us. Some conversations will involve resolving complaints with empathy, while others will focus on building trust during the buying process. Every day will be different, and you'll play a key role in building Vintage Cash Cows reputation across Europe.
Getting Started...Learn our tone of voice, systems, and customer service processesShadow experienced colleagues to understand customer journeys and best practices.Gain confidence handling a variety of customer queries across multiple channels.
Establishing Your Impact...Independently manage customer conversations with professionalism, speed, and empathy.Resolve queries and complaints fairly and consistently, meeting quality standards.Support customers during the buying process, explaining next steps and overcoming objections.Build trust through accurate, timely, and clear communication.
Driving Excellence...Take ownership of complex cases and collaborate with colleagues to resolve them smoothly.Consistently exceed KPIs for quality, efficiency, and customer satisfaction.Share feedback and ideas to improve processes, training, and workflows.