General Visitor employed

Supervision and Investigation Services (SIS) sits within the Operations Directorate and supports the Public Guardian in carrying out their statutory functions. This includes supervising deputies and guardians to ensure they carry out legal duties, and investigating concerns about deputies, guardians and attorneys. Visitors play a vital role in this work by carrying out visits to clients, deputies, donors and attorneys, and other relevant parties. Visitors gather and assess information and provide clear, evidence-based reports containing their observations, findings and recommendations. As a Permanent General Visitor employed by OPG, you will undertake urgent, complex, high-priority and assurance work, often at short notice. You will also support quality and consistency across the wider visitor service through mentoring, knowledge sharing, peer support and service improvement activity.

• Are you passionate about supporting some of society's most vulnerable people, including individuals who may lack mental capacity?
• Do you enjoy working independently in a varied and fast-paced environment, managing complex work and collaborating with others to achieve positive outcomes?
• Are you looking for an opportunity to share your expertise, influence positive change, and help shape the delivery of a high-quality visitor service?
Duties and Responsibilities
• Independently organise and manage a varied caseload of visits to clients, donors, deputies, attorneys and other relevant people on behalf of OPG.
• Undertake urgent, complex, high-priority and assurance visits, including work allocated at short notice, in line with operational priorities.
• Plan visits efficiently across the geographical region, making effective use of available time and resources while meeting agreed performance expectations.
• Gather, assess and analyse information and evidence through interviews, observation records and consultation with relevant professionals and other parties.
• Prepare and submit timely, concise, evidence-based reports, ensuring that relevant issues are addressed and findings, observations and recommendations are presented accurately and objectively.
• Identify and promptly escalate safeguarding concerns, immediate risks and other matters requiring urgent action in accordance with OPG procedures.
• Liaise with deputies, attorneys, carers, family members, legal representatives, health and social care professionals, local authorities and other external organisations when gathering evidence and making recommendations.
• Work collaboratively with the Visits Team, case managers, investigators and other colleagues to support effective case progression and the efficient delivery of the visitor service.
• Maintain regular contact with independent visitors within the allocated region and contribute to mentoring, peer support, knowledge sharing and the promotion of consistent standards.
• Contribute to quality assurance activity, including reviewing work and providing constructive feedback where required.
• Maintain up-to-date knowledge of the Mental Capacity Act 2005, its Code of Practice, relevant safeguarding requirements and other legislative, policy or operational developments affecting the role.
• Contribute to service improvement, working groups, training and relevant operational forums, sharing professional knowledge and identifying opportunities to improve quality, efficiency and consistency.
• Undertake other duties commensurate with the responsibilities and grade of the post.
Agreed Expectations This is a home-based role. Each successful candidate will be appointed to a specified core geographical region and will be expected to undertake frequent travel throughout that region. Travel outside of the region and to OPG office locations may also be required to meet business needs. Candidates must hold a full UK driving licence and have access to a vehicle that can be used for business purposes. Successful candidates will be expected to attend OPG offices, including Nottingham and Birmingham, for initial training and subsequently as required. This may involve overnight stays., This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to complete the following as part of the application:
• A CV detailing your career history. CV's will be assessed against the essential skills above.
• Statement of Suitability of no more than 1000 words, to demonstrate your experience against the essential skills required for this role.
Interview Process If you are successful at sift, you will be invited to an interview which will use the Civil Service Success Profiles. At interview, candidates should expect questions on:
• Strengths relevant to the role
• The following Behaviours at Level HEO:
• Communicating and Influencing
• Making Effective Decisions
• Your Experience of interviewing and gathering evidence, and writing reports.
All interviews will be held remotely via MS Teams. Feedback will only be provided if you attend an interview., The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet. Flexible working hours The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy., Statement of Suitability of no more than 1000 words, to demonstrate your experience against the essential skills required for this role. Evidence of Experience CV or Work History, Experience Questions, Statement of SuitabilityInterview stage assessments Interview Dates Expected: 30 November 2026 (subject to change) Behaviours Communicating and Influencing Making Effective Decisions

Essential Skills
• Experience gained in a relevant field such as health, social care, law, finance, investigation, safeguarding or regulatory compliance.
• Knowledge and understanding of the Mental Capacity Act 2005, it's principles and the supporting Code of Practice, or the ability to develop and apply this knowledge quickly.
• Experience of interviewing, gathering information and assessing evidence in sensitive, complex or challenging circumstances.
• Ability to communicate effectively and sensitively with people who may lack capacity, and with their families, representatives and professionals.
• Experience of producing concise, accurate, objective and evidence-based reports within agreed timescales.
• Ability to analyse information from a variety of sources, identify relevant risks and issues, and make clear, evidence-based recommendations.
• Ability to work independently, use sound judgement and manage a complex and varied caseload with competing priorities.
• Proficient in the use of standard Microsoft Office products.
• A full UK driving licence.
Desirable Skills The below criteria are desirable only. These will not be assessed throughout the recruitment process but will be used in the event of tied scores between candidates.
• Experience of conducting Mental Capacity Assessments.
• A relevant professional qualification or degree in an area such as law, social work, health, finance or regulatory practice.
  
  The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.
OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection. OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve. OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable., The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy. A Great Place to Work for Veterans The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces. For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

The national salary range is £35,335 - £37,847, London salary range is £40,014 - £42,859. Your salary will be dependent on your base location, The MoJ offers a range of benefits: Annual Leave Annual leave is 25 days on appointment and will increase to 30 days after five years' service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis. Pension The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best. Training The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities. Networks The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees. Support
• A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.
Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
• To Transformative Business Services (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk);
• To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
• To the Civil Service Commission (details available here)
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.