General Practice Receptionist

St Lawrence Road Surgery is seeking a friendly, organised, and professional GP Receptionist to join our team. As a key member of the practice, you will be the first point of contact for patients, providing a high standard of customer service both face-to-face and over the phone. Your responsibilities will include managing appointment bookings, handling patient enquiries, updating records, processing prescriptions, and supporting the clinical team with day to day administrative tasks. You will play a vital role in ensuring the smooth running of the surgery and delivering excellent patient care in line with DCHS values. This role requires strong communication skills, attention to detail, and the ability to remain calm and professional in a busy healthcare environment. Experience in a receptionist or administrative role, particularly within the NHS, is desirable but not essential, as full training will be provided. As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Workerroute we must ensure that we adhere to the sponsorship requirements set by UK Visa's and Immigration. After carefullyreviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibilitycriteria for a Skilled Worker visa, please follow this link to the gov.uk websiteSkilled Worker visa: Overview - GOV.UK(www.gov.uk) Main duties of the job

• Greet patients and visitors in a courteous and professional manner
• Answer telephone calls and respond to patient enquiries
• Book, amend, and cancel appointments using SystmOne
• Process repeat prescription requests accurately and efficiently
• Maintain and update patient records and documentation
• Handle incoming and outgoing correspondence
• Support the clinical team with administrative tasks as required
• Maintain patient confidentiality and adhere to data protection policies
• Assist in the smooth running of the surgery and contribute to a positive patient experience, Greet patients and visitors in a courteous and professional manner
• Answer telephone calls and respond to patient enquiries
• Book, amend, and cancel appointments using the clinical computer SystmOne
• Process repeat prescription requests accurately and efficiently
• Maintain and update patient records and documentation
• Handle incoming and outgoing correspondence
• Support the clinical team with administrative tasks as required
• Maintain patient confidentiality and adhere to data protection policies
• Assist in the smooth running of the surgery and contribute to a positive patient experience
  
  Personal Qualities
Essential
• Knowledge of GDPR and Confidentiality
Experience Essential
• Customer Service/Front of House Experience within the past 2 years
• GCSE C/ or Equivalent in English Language
Desirable
• Experience within the NHS/General Practice
• Experience of using GP Clinical Software eg SystmOne
Person Specification Personal Qualities Essential
• Knowledge of GDPR and Confidentiality
Experience Essential
• Customer Service/Front of House Experience within the past 2 years
• GCSE C/ or Equivalent in English Language
Desirable
• Experience within the NHS/General Practice
• Experience of using GP Clinical Software eg SystmOne
  
  DCHS provides community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.
We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations.