General Practice Assistant

Suttons Wharf Health Centre is seeking a motivated and proactive General Practice Assistant (Clinical & Administrative) to join our busy and supportive team. This is a varied and rewarding role combining hands-on clinical support with administrative and care coordination responsibilities. The postholder will support clinicians in delivering high-quality patient care while also playing a key role in proactive population health management, including recalls, searches, and patient pathway coordination. This role is ideal for someone looking to develop a career in primary care within a modern, forward-thinking practice. The role consists of fixed hours of: Monday: 12-8pm Tuesday: 12-8pm Wednesday: 11am-7pm/12-8pm (alternating week to week) Thursday: 8am-4pm Friday: 8am-4pm Main duties of the job The role includes a balanced mix of clinical, administrative, and coordination duties, including: Clinical Duties

• Undertake basic clinical observations (BP, pulse, height, weight, BMI)
• Perform phlebotomy, including domiciliary visits where appropriate
• Carry out ECGs, urine testing, and other diagnostic procedures (following training)
• Support NHS Health Checks and new patient checks
• Assist with chronic disease monitoring (e.g. hypertension, diabetes)
• Act as a chaperone in line with practice policy
• Accurately record patient information in the clinical system
Administrative & Care Coordination Duties
• Process and code clinical correspondence
• Manage patient recalls and follow-ups (e.g. long-term conditions, screening)
• Run clinical system searches to identify patients requiring review
• Support delivery of QOF, IIF and enhanced services
• Coordinate referrals, appointments, and test results
• Maintain accurate and up-to-date patient records
• Prepare and pre-populate forms for GP review
• Support list management and population health initiatives
• The postholder will be expected to undertake the majority of duties normally associated with a Medical Administrator, together with other appropriate administrative responsibilities relevant to the role.
Team & Service Duties
• Work collaboratively within a multidisciplinary team
• Support community-based work where required
• Participate in audits and quality improvement (QI) projects
• Attend team meetings and training sessions, Dimensions of the Role
Supports a patient population of approximately 19,000 (practice level) Works within a PCN covering approximately 55,000 patients Supports multiple clinicians including GPs, nurses, and allied health professionals Manages and contributes to patient recall programmes (e.g. chronic disease, screening) Processes high volumes of clinical correspondence and patient data Contributes to QOF, IIF and enhanced service delivery targets Uses clinical systems (e.g. EMIS) to run searches and improve population health outcomes Clinical Responsibilities Undertake basic clinical observations (BP, pulse, height, weight, BMI) Perform phlebotomy including domiciliary visits where appropriate Carry out ECGs, urine testing, and other diagnostic procedures (following training) Support NHS Health Checks and new patient health checks Assist with chronic disease monitoring (e.g. hypertension, diabetes) Act as chaperone in line with policy Accurately record clinical information in patient records Administrative & Care Coordination Responsibilities Process and code clinical correspondence Manage patient recalls and follow-ups Run clinical system searches to identify patients requiring review Support QOF, IIF and enhanced service delivery Coordinate referrals, appointments, and results Maintain accurate patient records and data quality Prepare documentation and pre-populate forms Support population health and list management initiatives Team & Service Responsibilities Work collaboratively within a multidisciplinary team Support community-based work Participate in audits and quality improvement projects Attend team meetings and training sessions Confidentiality The postholder must maintain strict confidentiality in relation to patient, staff, and organisational information, in line with GDPR and NHS data protection requirements. Data Protection The postholder must comply with the Data Protection Act and UK GDPR, ensuring all personal data is handled appropriately. Health and Safety The postholder is responsible for maintaining a safe working environment and adhering to all health and safety policies. Infection Control The postholder must comply with infection prevention and control policies to minimise risks to patients and staff. Safeguarding The postholder must adhere to safeguarding policies and procedures to protect vulnerable adults and children. Equality and Diversity The organisation is committed to equality and diversity. The postholder must promote inclusive practices and treat all individuals fairly. Training and Development The postholder is expected to participate in ongoing training, including mandatory and role-specific development. Review of Job Description This job description is intended as a guide and may be amended in line with service needs. Job description Job responsibilities Dimensions of the Role Supports a patient population of approximately 19,000 (practice level) Works within a PCN covering approximately 55,000 patients Supports multiple clinicians including GPs, nurses, and allied health professionals Manages and contributes to patient recall programmes (e.g. chronic disease, screening) Processes high volumes of clinical correspondence and patient data Contributes to QOF, IIF and enhanced service delivery targets Uses clinical systems (e.g. EMIS) to run searches and improve population health outcomes Clinical Responsibilities Undertake basic clinical observations (BP, pulse, height, weight, BMI) Perform phlebotomy including domiciliary visits where appropriate Carry out ECGs, urine testing, and other diagnostic procedures (following training) Support NHS Health Checks and new patient health checks Assist with chronic disease monitoring (e.g. hypertension, diabetes) Act as chaperone in line with policy Accurately record clinical information in patient records Administrative & Care Coordination Responsibilities Process and code clinical correspondence Manage patient recalls and follow-ups Run clinical system searches to identify patients requiring review Support QOF, IIF and enhanced service delivery Coordinate referrals, appointments, and results Maintain accurate patient records and data quality Prepare documentation and pre-populate forms Support population health and list management initiatives Team & Service Responsibilities Work collaboratively within a multidisciplinary team Support community-based work Participate in audits and quality improvement projects Attend team meetings and training sessions Confidentiality The postholder must maintain strict confidentiality in relation to patient, staff, and organisational information, in line with GDPR and NHS data protection requirements. Data Protection The postholder must comply with the Data Protection Act and UK GDPR, ensuring all personal data is handled appropriately. Health and Safety The postholder is responsible for maintaining a safe working environment and adhering to all health and safety policies. Infection Control The postholder must comply with infection prevention and control policies to minimise risks to patients and staff. Safeguarding The postholder must adhere to safeguarding policies and procedures to protect vulnerable adults and children. Equality and Diversity The organisation is committed to equality and diversity. The postholder must promote inclusive practices and treat all individuals fairly. Training and Development The postholder is expected to participate in ongoing training, including mandatory and role-specific development. Review of Job Description This job description is intended as a guide and may be amended in line with service needs.


• Experience in a patient-facing or administrative role
• Excellent organisational and communication skills
• Ability to work independently and as part of a team
• Good IT skills
• Understanding of confidentiality and safeguarding
Desirable
• Experience working in General Practice or healthcare
• Knowledge of EMIS or similar clinical systems
• Experience with recalls, searches, or QOF work
• Phlebotomy skills or willingness to train
Qualifications Essential
• GCSE/NVQ Level 2 or equivalent, or relevant experience
Desirable
• Knowledge of EMIS or similar clinical systems
Person Specification Experience Essential
• Experience in a patient-facing or administrative role
• Excellent organisational and communication skills
• Ability to work independently and as part of a team
• Good IT skills
• Understanding of confidentiality and safeguarding
Desirable
• Experience working in General Practice or healthcare
• Knowledge of EMIS or similar clinical systems
• Experience with recalls, searches, or QOF work
• Phlebotomy skills or willingness to train
Qualifications Essential
• GCSE/NVQ Level 2 or equivalent, or relevant experience
Desirable
• Knowledge of EMIS or similar clinical systems
  
  Suttons Wharf Health Centre is a large, well-established practice serving a population of approximately 19,000 patients, working within a Primary Care Network covering around 55,000 patients.
We have a strong multidisciplinary team including:
• GPs and Clinical Partners
• Nurses and Healthcare Assistants
• Pharmacists
• Care Coordinators
• Administrative and reception teams
We are committed to continuous improvement, staff development, and delivering high-quality patient care.