General Manager - Welling, London

The General Manager is responsible for overseeing all daily operations of the gym, ensuring exceptional member experience, driving membership growth, and leading a high-performing team. This role requires strong leadership, business management skills, and a passion for fitness., Operations & Facility Management

• Oversee daily gym operations to ensure cleanliness, safety, and equipment functionality.
• Manage schedules, staffing levels, and day-to-day workflows.
• Ensure compliance with company policies, procedures, and industry regulations.
Member Experience
• Maintain high levels of member satisfaction and promptly address concerns.
• Foster a welcoming, community-focused environment.
• Oversee member onboarding, engagement, and retention strategies.
Sales & Business Performance
• Develop and execute membership sales goals, promotions, and marketing strategies.
• Monitor key performance indicators (KPIs) and create action plans to meet targets.
• Manage budgets, expenses, and financial reporting.
Team Leadership
• Recruit, hire, train, and mentor staff, front desk, and support teams.
• Lead staff meetings and performance evaluations.
• Promote a positive, motivated team culture.
Administrative Duties
• Inventory and supply orders.
• Maintain accurate records and reporting.
• Communicate regularly with ownership regarding performance and needs.
  
  3+ years of management experience (fitness industry preferred).
• Strong leadership and communication skills.
• Proven sales and customer service experience.
• Ability to multitask and work independently.
• CPR/AED certification (or willingness to obtain).