General Manager

Join our team at Cricket St Thomas, part of the Warner Hotels Group. This 239-bedroom Grade II listed hotel with a theatre, spa, and restaurant is surrounded by 160 acres of parkland in the West Country. At Warner Hotels, we're passionate about creating memorable short breaks for our guests and providing exceptional experiences delivered by outstanding teams. We are seeking an inspirational, commercially astute, and people-focused General Manager to lead our beautiful Cricket St Thomas Hotel. As General Manager, you will lead a multidisciplinary team across Rooms, F&B, Spa, Leisure, Guest Experience, and Entertainment. You will own the hotel's performance operationally, commercially, and culturally. You'll lead high performing teams, optimise revenue streams, and champion a guest obsessed mindset. Your leadership will ensure exceptional guest experiences, strong EBITDA performance, and a culture that attracts, retains, and develops top talent. This is an exciting opportunity for an experienced hospitality leader to take ownership of a flagship hotel operation and drive exceptional guest satisfaction, team engagement and commercial performance. As General Manager, you will:

• Lead all hotel operations, ensuring the delivery of exceptional guest experiences.
• Drive hotel profitability through effective commercial and operational management.
• Inspire, develop and retain a high-performing leadership team.
• Champion a culture of engagement, accountability and continuous improvement.
• Ensure all health, safety, compliance and brand standards are consistently achieved.
• Deliver budget, revenue and EBITDA targets through robust business planning.
• Oversee guest satisfaction, reputation management and continuous service improvements.
• Build strong relationships across the wider Warner Hotels business and local community.
• Identify opportunities to enhance the guest proposition and maximise revenue streams.
  
  We're seeking a proven hospitality leader who can demonstrate:
• Significant experience as a General Manager, Hotel Manager or Regional Hospitality Leader.
• A track record of successfully leading large, multi-department hotel operations.
• Strong commercial acumen with experience managing P&L performance.
• Outstanding people leadership and coaching capability.
• Experience driving guest satisfaction and operational excellence.
• Strong understanding of food & beverage, accommodation, entertainment and leisure operations.
• Excellent stakeholder management and communication skills.
• Passion for developing talent and creating an engaged team culture.
This role requires a hands-on leader who balances strategic vision with operational detail, creates a culture of empowerment and represents Warner Hotels positively with all stakeholders.