General Manager

We're a business that puts people and performance at the heart of everything we do. As we continue to grow across the UK healthcare sector, we're looking for a commercially driven and experienced General Manager to take the lead at Queen Square, London, overseeing a Healthcare Soft FM contract. This is your opportunity to play a key leadership role in one of London's most prestigious healthcare environments, managing a talented on-site team and delivering first-class services that make a real difference every day. What You'll Be Doing As General Manager, you'll oversee the full Soft Facilities Management (FM) service - including cleaning, catering, portering, security, and retail operations. You'll be responsible for ensuring seamless service delivery, operational excellence, and financial performance across a busy, high-profile clinical environment.,

• Operational Leadership: Drive performance across all soft FM services, maintaining the highest standards of safety, hygiene, and customer satisfaction
• Commercial Management: Manage budgets and forecasts, optimise costs, and identify opportunities to improve efficiency and grow revenue
• Contract Compliance: Ensure all services meet contractual SLAs and KPIs, working collaboratively with NHS partners and key stakeholders
• People Leadership: Lead and develop a diverse team, including direct reports and frontline colleagues
• Stakeholder Engagement: Build strong, positive relationships with hospital leadership, clients, and suppliers
• Continuous Improvement: Champion innovation, sustainability, and a culture of accountability and excellence
  
  You're a confident, commercially minded leader who thrives in fast-paced environments and knows how to deliver results. You'll bring:
• Proven Soft FM management experience (ideally within healthcare or a similar sector)
• Strong financial acumen with P&L responsibility
• Experience managing large teams and multiple service lines
• A proactive, self-starting mindset with the ability to operate autonomously
• Excellent communication, negotiation, and stakeholder management skills
  
  At Compass Group UK & Ireland, we make sure our people are supported, rewarded, and empowered to succeed.
Competitive salary up to £55,000 Contributory pension scheme Access to Digital GP and healthcare benefits Career Pathways and development programmes Exclusive discounts with TUI, Expedia, Tesco, Sainsbury's and more Up to 44% off cinema tickets Free wellness, mindfulness and exercise sessions Inclusive culture built on respect, development, and belonging About Compass Group & Medirest We're proud to partner with the NHS to deliver exceptional support services across the UK. As part of Compass Group UK & Ireland, Medirest provides a full range of Soft FM services across NHS Trusts and private healthcare settings. We believe in empowering every colleague to thrive - because diversity is our strength.