General Manager

You'll lead the delivery of exceptional visitor experiences and operational excellence, motivating high performing teams to achieve ambitious KPI's. Working collaboratively with colleagues across multiple departments, including central teams, to drive commercial performance including box office revenue, bar spend, venue hire and community programme workshops and courses as well as ensuring high visitor experience and strong operational standards.

You'll have experience managing a public-facing venue or service, with a strong track record of delivering high-quality visitor or customer experiences alongside safe and compliant operations. Commercially aware, you'll be confident managing budgets and supporting performance across multiple income streams. You're an effective leader who can motivate teams, set clear expectations and deliver results, with the ability to plan and manage operations and work collaboratively across teams. A strong communicator with good stakeholder skills, you'll use data and insight to inform decisions and drive improvement. Experience in a cultural, arts, hospitality or visitor attraction setting is desirable

At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 19+ attractions across Hampshire and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture. We are committed to promoting equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work. We aim to be inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve and seeks to engage.

• 25 days annual leave + bank holidays (pro-rated for part time working)
• 7.5% Employer pension contributions
• Generous occupational maternity, adoption and paternity pay
• Enhanced occupational sick pay
• Emergency leave scheme
• Life assurance scheme (x3 annual salary)
• Industry leading Employee Assistance Programme
• Interest-free Season ticket loans and travel loans from first day of employment
• Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.)
• Access to same day GP appointments for employees and their immediate family
• Access to free eye tests and vouchers towards glasses for VDU use
• Free flu vaccination vouchers
• Cycle to Work Scheme
• Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost)
• Opportunities to learn, develop and progress
• Free tea and coffee in all our venues
• Team Card - Free access to our fee paying venues and discounts across café and retail.