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General Manager

WSH Group, Bristol

General Manager

Salary not available. View on company website.

WSH Group, Bristol

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 29 May | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: 2e154898c559463b85b993df78a271f5

Location ref: Bristol

Full Job Description

  • A hands-on role that requires the managing of both a daytime café and an evening events space, working with the account manager to deliver exceptional products and services throughout
  • Both daytime and evening shifts to cover as the business requires
  • Work alongside both the account manager and head chef to drive the business forward with a commercial mindset, focusing on both tenants and the general public
  • Work with the building management team in ensuring that a high level of catering is delivered at all times across all floors
  • Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
  • Build positive, credible and collaborative relationships and communication methods with clients and other key stakeholders in the business
  • Continually look to develop your team through mentoring, training, recognition, and empowerment
  • Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
  • Achieve business critical KPIs including Health and Safety, Sustainability, Financial and Governance
  • Manage revenue streams, profit and loss accountability, and financial performance to ensure the business meets and exceeds commercial targets
  • Oversee supplier relationships, procurement processes, and vendor management to maintain quality standards whilst optimising costs
  • Implement and maintain compliance with all relevant health, safety, and regulatory requirements across both operational spaces
  • Develop and execute operational plans, including staff scheduling, resource allocation, and capacity forecasting to meet business demands
  • Monitor customer feedback, conduct quality assurance reviews, and implement continuous improvement initiatives to enhance service delivery
  • Champion brand values and marketing initiatives to enhance visibility and reputation across both the daytime café and evening events space
  • Develop and implement crisis management and incident response protocols to ensure business continuity and stakeholder safety
  • Foster a culture of staff wellbeing and engagement, promoting work-life balance and supporting the mental and physical health of your team, We work together as a team to lead by example, protecting the planet and supporting local communities.
    • Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.

  • Previous experience in commercial hospitality and event operations
  • Have a contagious passion for food and customer service
  • You draw satisfaction from managing, training, and supporting a team
  • Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
  • Excellent delegation and influencing skills
  • Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
  • Meticulous organisational abilities; high attention to detail
  • Concise and effective verbal and written communication
  • Ability to adapt to challenges and opportunities with a solution-oriented perspective
  • Excellent strategic thinking and critical reasoning skills
  • Works according to the BaxterStorey core values
  • Demonstrated experience in Health and Safety compliance management and regulatory adherence within hospitality environments
  • Proven track record in supplier relationship management, procurement, and vendor negotiation to optimise costs without compromising quality standards
  • Experience in developing and implementing crisis management protocols and incident response procedures
  • Knowledge of sustainability practices and environmental management within food service and events operations
    • Additional Information For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

  • 28 Days holiday including bank holidays
  • Plus your birthday off
  • 3 volunteering days
  • 3 days grandparent leave
  • 24 weeks enhanced maternity leave
  • Secondary carer leave
  • Wedding/commitment day leave
  • Free meals on shift
  • Bespoke training and development opportunities
  • Apprenticeships opportunities for all experience levels
  • Pension and life insurance
  • Discounts available on our Perkbox app; high street shops, holidays & cinema
  • Wellbeing hub
  • Access to employee assistance programme
  • Cycle to work scheme
    • Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a General Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

Direct job link

https://www.jobs24.co.uk/job/general-manager-126905027
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