Gastroenterology Medical Secretary

The post holder will provide a comprehensive and specialist medical secretarial service to consultants, specialist nurses and other clinicians within the Gastroenterology and Hepatology team. The post holder will have significant responsibility for independently coordinating and monitoring clinical administrative processes and patient pathways. MainDutiesoftheJob

• Actasacentralpointofcontactforpatients,relatives,clinicians,specialistnursesandexternalorganisations,managingawiderangeofenquiriesprofessionallyandsensitively.
• Providehigh-qualitysecretarialsupport,includingaudiotypingandprocessingclinicalcorrespondenceusingdigitaldictationsystems .
• Prepareagendas,attendmeetings,takeminutesandfollowup
• Coordinateadministrativeactionsarisingfromoutpatientclinics,ensuringappointments,investigations,referrals,waitinglistactionsandfollow-uparrangementsarecompletedaccuratelyandwithinagreedtimescales.
• Monitorpatientpathways,includingcancerand18-weekRTTtargets,identifyingdelaysandescalatingconcernswhereappropriate.
• Trackoutstandinginvestigationsanddiagnosticresults,ensuringrelevantinformationisbroughttotheattentionofcliniciansinatimelymanner.
• Supporttheplanning,booking,cancellationandreconfigurationofoutpatientclinics,workingcloselywithbookingteamsandclinicaldepartments.
• Maintainaccuratepatientrecordsandensuredocumentationisappropriatelyscanned,uploadedandmanagedinlinewithinformationgovernancerequirements
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available., 1. Act as a key point of contact for patients, relatives, consultants, specialist nurses, clinicians, allied health professionals and external organisations. Independently manage electronic, telephone and written enquiries, including sensitive, confidential, difficult or distressing information, using tact, discretion and developed knowledge of the services to establish the nature of the enquiry and determine the appropriate course of action. Resolve enquiries wherever possible and ensure matters requiring clinical or managerial input are escalated appropriately and followed through to an outcome. 2. Independently sort, assess, prioritise and distribute incoming correspondence, including electronic mail, according to clinical urgency, patient need, service requirements and agreed timescales. Use judgement to determine which matters require immediate action, which can be dealt with directly and which require referral to the appropriate clinician, department or external organisation. 3. Audio type clinic letters, reports and other clinical correspondence dictated through the Big Hand system, ensuring accuracy, confidentiality and timely completion. Monitor consultant amendments and approvals, identify outstanding correspondence and take appropriate action to ensure letters are completed and communicated within agreed timescales. 4. Independently monitor and coordinate administrative actions arising from outpatient clinics. This includes ensuring that follow-up appointments, investigations, referrals, discharges, waiting lists, cancellations and other actions identified by clinicians are appropriately processed and completed. 5. Maintain oversight of outstanding investigations and clinical information, including blood tests, histopathology, MRI scans, X-rays, imaging and other diagnostic investigations. Identify delays, discrepancies or outstanding actions. Ensure significant or clinically relevant issues are brought to the attention of the appropriate clinician without unnecessary delay.