gas workforce manager

An exciting opportunity has arisen within housing property services as part of the service reshape programme. We are seeking a motivated and people-focused individual to join our mechanical and electrical team as a gas workforce manager. This is a key leadership role within the service, responsible for managing and developing a team delivering gas repairs, servicing and compliance activities across our housing stock. About the role This is a people leadership role first and foremost. You will lead and manage a team of gas engineers, supported by a planner and administrator, ensuring they are supported, motivated and performing at their best. You will be responsible for the day-to-day leadership, performance and wellbeing of your team, creating a positive working environment and ensuring the delivery of high-quality, customer-focused services.,

• lead, motivate and support a team of approximately 15 employees to deliver high performance and excellent customer outcomes
• create a positive employee experience through effective communication, regular one-to-one meetings and visible leadership
• manage performance, conduct and attendance using a fair, consistent and supportive approach.
• identify and support learning and development needs, ensuring staff maintain the qualifications and skills required to perform effectively
• plan and deploy workforce resources efficiently to meet service demands across repairs, compliance and capital programmes
• drive a high-performance culture by recognising achievement and addressing performance issues constructively
• lead workforce planning, recruitment, succession planning and retention initiatives
• work collaboratively with HR, Trade Unions and wider service teams to resolve issues and improve service delivery
• manage staffing budgets and ensure value for money
• lead continuous improvement initiatives, modernisation projects and the use of digital tools to enhance productivity and service quality
• monitor and report on service performance, compliance and operational outcomes, including engagement with regulatory requirements
• provide technical support and guidance to the workforce, ensuring services are delivered safely, compliantly and to the required standard
  
  We are looking for someone who is passionate about leading and developing people and who can create a supportive, inclusive and high-performing team culture.
You will:
• have strong people management and leadership experience, ideally within a trades, maintenance or operational environment
• be confident in managing performance, supporting employee wellbeing and conducting open and constructive conversations
• be able to plan, prioritise and manage competing demands effectively within a busy service environment
• demonstrate excellent communication and relationship-building skills
• have a proactive, solution-focused approach and the confidence to make informed decisions
• be committed to delivering excellent customer service and continuous improvement
• you will also bring a strong understanding of gas compliance, repairs and maintenance services, enabling you to effectively support and guide your team, You must have:
• significant management experience and/or a recognised management qualification
• a degree-level qualification in a relevant discipline, or a minimum of five years' senior operational experience within gas compliance, social housing or building services
• current ACS certification (for example: CCN1 and relevant modules including CENWAT, HTR1, CKR1 and MET1) and meet the requirements for Gas Safe registration
• a health and safety qualification, such as IOSH Working Safely or equivalent
• a full UK driving licence
• experience within a social housing or local authority environment would be advantageous but is not essential
  
  competitive salary
• generous annual leave entitlement
• access to the Local Government Pension Scheme
• a range of employee benefits
• ongoing training and development opportunities
• flexible working opportunities where service needs allow