Gas Planner

This role sits within the South West Gas team, which consists of 24 gas engineers. The position will be based in Paignton and consists of three Gas Planners along with administration, a Gas Works Coordinator and four Managers. You will be working closely with other planners, administrators, and Gas Works Coordinators across the regional team. As a Gas Planner, you will coordinate and schedule domestic gas work, ensuring engineers have efficient workloads and that customer appointments are managed effectively. You'll also help ensure compliance within the planning process and contribute to ongoing improvements that support the department's objectives and evolving domestic service requirements. By working collaboratively with both office and field colleagues, the role helps maintain consistent, high-quality operational performance. The role of Gas Planner will include:

• Deliver high-quality, consistent services scheduling and programming gas servicing and repairs across the South West ensuring compliance targets are met
• Respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications, effectively communicating progress and outcomes to the customer
• Manage relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately
• Maintain effective filing systems, database records and processes that enable accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible
• Assist in the production of quality statistical information on key performance indicators such as satisfaction levels and response times to assist managers in target setting, performance monitoring and implementing improvements
  
  Experience of using multiple systems and processes to effectively schedule a field Workforce
• Working knowledge of relevant regulations, legislation and good practice
• NVQ2 in Customer Service or Business Administration (or similar)
• Ability to extract and interpret data from a number of sources
  
  We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives., View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - http://www.sanctuary.co.uk/join-our-team
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £32,762 per annum (rising to £34,486 per annum after 12 months, subject to satisfactory performance)