Funeral Service Specialist

We're looking for an empathetic and well-organised individual to join our team at E B Cavell Funeral Directors as a Funeral Service Specialist (Level One). You'll be the first-person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.
Based at our branch in Deal, you'll take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you'll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
Why This Role Matters…
Being a Funeral Service Specialist means playing a central part in one of life's most significant moments. You're often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.
Your Impact and Responsibilities…
This role calls for empathy, confidence, and attention to detail. It's about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most.
As a Funeral Services Specialist (Level One), you will:

Supporting families with empathy, professionalism, and attention to detail
Arrange funerals that meet family wishes, cultural practices, and legal requirements - arranging funerals with clarity, compassion and precision, offering all relevant products
Oversee day-to-day branch operations, including administration and presentation
Liaise with suppliers such as ministers, celebrants, and florists
Lead chapel visits, as required, supporting the families with their requests
Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch
Represent the branch in the local community and contribute to outreach
Train in Funeral Conducting to assist with ceremonial duties during peak times
Uphold Dignity's standards of professionalism, care, and service

Compassion, calmness, and empathy in emotionally sensitive situations
Communication, organisation, and administrative skills - confident with legal paperwork
Confident working independently, with branch-level responsibility
Comfortable in settings where the deceased may be resting, including chapel visits
Willingness to work flexibly (including weekends/on-call if needed)
A Full UK Driving Licence (desirable, not essential) - Ability to travel to client homes and local branches is important
Experience in customer service, care, or admin (beneficial - complete training is provided)

We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.
We are now building the UK's leading end-of-life company. As part of the Dignity Group, we also operate Farewill, the country's most prominent will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well.
Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end-of-life care. Here to help whenever you need us.

Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
Memorialisation Commission Potential: up to £2,000.00 OTE per annum
Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future.
Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year, inclusive of Bank Holidays.
Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.