Funeral Operations Team Leader

As a Funeral Operations Team Leader you'll support the day-to-day operations of a region, providing support to the Logistics Manager and Area Support Centre Manager. You'll play a key role in the training and development of new colleagues and the ongoing assessment of existing colleagues to ensure consistent quality, knowledge retention, and service excellence. At times you may deputise for the Logistics Manager and Area Support Centre Manager in their absence. You'll need a full UK driving license (valid for both manual & automatic vehicles). What you'll get

• 20% colleague discount in our retail shops
• Health & dental cash plans
• 24/7 virtual GP & fitness discounts via Aviva Digicare+ Workplace
• Employee Assistance Programme
• Life insurance & NEST pension
• Financial wellbeing tools
• Cycle-to-work & Electric Vehicle schemes
• Training & development opportunities
What to expect
• Schedule funeral teams to ensure operations are delivered efficiently.
• Ensure stock holdings are appropriately controlled.
• Ensure correct care and ownership of the deceased is maintained and delivered.
• Supervise a dedicated team to exceed client expectations whilst ensuring compliance and operational efficiency.
• Conduct regular knowledge checks and assessments with colleagues and lead the coordination and facilitation of new starter training.
• Deputise and support the Area Support Centre Manager wand Logistics Manager with operational matters.
• Be proactive in community engagement initiatives.
What we're looking for
• Full UK driving license required (manual & automatic).
• Experience and knowledge of end-of-life services.
• Supervisory experience in an operational environment.
• IT literate and a competent user of MS Office.
• People-focused and able to communicate effectively to at all levels.
• Excellent problem solver, with strong organisational abilities.
Training
• Travel to other sites will be required.
About Us We're an independent Co-op, operating across the south of England running convenience food stores, funeral homes, crematoria, natural/woodland burial grounds and a Starbucks coffee franchise. We're owned by our 300,000+ members, have over 4,000 colleagues and a purpose of working together for the benefit of our communities. We have a commitment to sustainable business and a promise to provide a fair, fresh approach, for all. Become part of the family who are proud to serve local communities and put people first. Successful candidates will undergo a DBS check as part of compliance requirements.


• Full UK driving license required (manual & automatic).
• Experience and knowledge of end-of-life services.
• Supervisory experience in an operational environment.
• IT literate and a competent user of MS Office.
• People-focused and able to communicate effectively to at all levels.
• Excellent problem solver, with strong organisational abilities.
  
  We're an independent Co-op, operating across the south of England running convenience food stores, funeral homes, crematoria, natural/woodland burial grounds and a Starbucks coffee franchise. We're owned by our 300,000+ members, have over 4,000 colleagues and a purpose of working together for the benefit of our communities. We have a commitment to sustainable business and a promise to provide a fair, fresh approach, for all. Become part of the family who are proud to serve local communities and put people first.
  
  20% colleague discount in our retail shops
• Health & dental cash plans
• 24/7 virtual GP & fitness discounts via Aviva Digicare+ Workplace
• Employee Assistance Programme
• Life insurance & NEST pension
• Financial wellbeing tools
• Cycle-to-work & Electric Vehicle schemes
• Training & development opportunities