Fundraising Database Administrator

As our Fundraising Database Administrator, you'll be at the heart of our income generation team, accurately processing donations, maintaining our CRM database (Donorflex), and ensuring every supporter receives a positive and meaningful experience. You'll work closely with colleagues across fundraising, finance, and marketing, helping to ensure all income is recorded, reconciled, and communicated effectively, What you'll be doing

• Processing and reconciling donations from multiple income streams
• Importing and managing data within our CRM system
• Administering Gift Aid and ensuring compliance
• Producing personalised supporter communications and thank-you letters
• Delivering excellent supporter care and responding to enquiries
• Supporting volunteers and contributing to wider fundraising administration
  
  Experience working with a CRM system and managing data
• Strong administrative and data processing skills
• High attention to detail and accuracy
• Confident using Microsoft 365, particularly Excel
• Excellent communication and customer service skills
• Experience in a charity or fundraising environment is desirable but not essential
  
  St Nicholas Hospice Care is a successful charity serving the local area of West Suffolk and Thetford. Every year we support nearly 2,000 local people, delivering care across multiple settings. Our services are not just for patients, but for their family and friends too, and include everything from specialist medical care to bereavement support and practical help
Are you detail-driven, digitally confident, and passionate about delivering excellent supporter care? Join St Nicholas Hospice Care and play a vital role in helping us raise the funds needed to support people facing dying, death and grief across West Suffolk and Thetford