Funding Operations and CRM Manager

At YMCA Robin Hood Group, we're embarking on an exciting new chapter; we're looking for an ambitious, organised and influential person in a newly created role of Funding Operations & CRM Manager.

We are looking for someone to lead the development of our Customer Relationship Management (CRM) approach and help us build stronger connections with donors, partners, supporters, communities and stakeholders.

This isn't just another database management role.

This is an opportunity to shape how we engage with the people and organisations who help us create lasting impact across housing, childcare, youth services, community development, health and wellbeing.

If you're passionate about systems, relationships, insight and delivering exceptional stakeholder experiences, we'd love to hear from you., As our new Funding Operations and CRM Manager, you'll play a central role in transforming how we identify opportunities, nurture relationships and steward supporters.

You'll take ownership of our CRM platform, Salesforce, developing it into a powerful strategic tool that enables colleagues across the organisation to build meaningful relationships, generate income, secure partnerships and demonstrate impact.

Working closely with senior leaders, fundraisers, operational teams and external partners, you'll ensure we have the information, processes and insights needed to make better decisions and create exceptional experiences for everyone who supports our mission.

What You'll Be Doing:

Shape our CRM Future

- Lead the development and optimisation of our CRM system.

- Design and implement processes that improve efficiency, collaboration and insight.

- Ensure high standards of data quality, governance and reporting.

- Champion CRM adoption across the organisation.

Drive Supporter and Partner Engagement

- Develop and manage stewardship journeys for donors, funders, partners and supporters.

- Ensure every stakeholder receives a professional, personalised and engaging experience.

- Support the development of long-term relationships that increase loyalty and income generation.

Turn Data into Action

- Produce meaningful reports, dashboards and analysis.

- Identify trends, opportunities and risks.

- Provide intelligence that supports fundraising, partnership development and strategic decision-making.

Enable Organisational Success

- Work across departments to embed relationship management best practice.

- Influence colleagues and stakeholders to maximise CRM effectiveness.

- Help build a culture where data, insight and relationships drive performance and impact.

This is the perfect role for you if you want to:

- Build something from the ground up.

- Influence how an organisation manages its relationships.

- Work alongside ambitious and passionate colleagues.

- Use technology, insight and innovation to create real-world impact.

- Contribute to a growing and forward-thinking development and strategic partnerships function.

Experience and confidence to managing complex systems and processes, including our current CRM, Salesforce.

- Strategic and big picture thinking to achieve our aims and ambitions

- Highly organised with excellent attention to detail.

- Confident communicator who can influence and engage colleagues at all levels.

- Passionate about creating outstanding supporter and stakeholder experiences.

- Analytical, curious and motivated by using data to drive improvement.

- Committed to helping us deliver greater social impact across our communities.

YMCA Robin Hood Group is committed to equal opportunities, promoting diversity, and creating an inclusive culture where all staff can thrive.

Should you require any adjustments to support your full participation in our recruitment process, we would encourage you to share your needs with us so we can support you with your requirements. Please contact the (recruitment@ymcarhg.org) Recruitment team in the first instance.

We follow rigorous safer recruitment processes to ensure the protection of children, young people, and adults at risk. All applicants will be subject to enhanced DBS checks, reference checks, and thorough vetting as part of our commitment to safeguarding.

Ready to Apply?

If you're ready to combine strategy, systems, data and people to help us achieve more for the communities we serve, we'd love to hear from you.

We're driven by our core values and we look for these in every member of our team:

- We Seek Out - We're always looking for ways to do better.

- We Welcome - We include, respect, and support everyone.

- We Inspire - We believe in every person's potential.

- We Speak Out - We advocate for what's right.

- We Serve Others - We act with compassion and purpose.

These values are more than just words-they shape how we work, lead, and serve.

Our North Star - What Guides Us

Everything we do is inspired by our ambition that every child and young person we support:

- Builds the relationships that help them discover who they are

- Develops the skills and confidence to shape their own life

- Learns how to connect with and contribute to the world around them

Your leadership will play a vital role in achieving this mission.

Our Benefits

We value your commitment and relentless dedication and have crafted a package of health & well-being benefits.

Here's some of what you can expect:

- 23 days annual leave (plus bank holidays), increasing to 38 days with 5 years' service

- Wellbeing package (after passing probation): 24/7 GP access, health/dental cashback, Employment Assistance Programme

- Funded training, qualifications & career progression across YMCA services

- Quarterly Campfires - celebrating our impact across the organisation

- Discounted YMCA childcare & holiday clubs

- £500 refer-a-friend bonus

- Blue Light Card eligibility + 10% discount at YMCA Café and Malt Cross

Diversity & Safer Recruitment