Fuel Poverty Adviser
North Yorkshire Citizens Advice and Law Centre, Northallerton, North Yorkshire
Fuel Poverty Adviser
Salary not available. View on company website.
North Yorkshire Citizens Advice and Law Centre, Northallerton, North Yorkshire
- Full time
- Permanent
- Remote working
Posted today, 7 Nov | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
Job ref: 38b6b186ae9d413d93d16f200e94bd3d
Location ref: Northallerton, North Yorkshire
Full Job Description
Could you help people struggling with the cost of heating their homes find ways forward and access the support they need?
As a Fuel Poverty Adviser, you'll provide specialist advice on energy efficiency and fuel-related debt, alongside wider advice on welfare benefits and income maximisation. You'll also help people access vouchers and other financial support, working with partner organisations and specialist teams where needed.
The service is delivered predominantly by telephone, with some email advice. You'll work across different channels on a rota basis, responding to incoming calls, call-backs and referrals. You'll need to be comfortable managing a varied workload and working towards targets, as well as being flexible to meet the needs of the service.
We're interested in hearing from people with advice experience, ideally in energy, debt or welfare benefits. We also welcome applications from those with less experience who are keen to develop their skills, with training and support provided.