Front Office Supervisor - Tŷ Hotel Magor

As Front of House Supervisor, you'll be a key ambassador for Tŷ Hotel Magor. Your mission will be to:
- Lead the Front of House team during your shift
- Deliver outstanding guest service from arrival to departure
- Ensure all front office standards are followed and upheld
- Support ongoing training to keep the team confident and skilled
- Create a warm, welcoming environment where guests feel right at home
Every day brings something new - and you'll be right at the centre of it all.

At Tŷ Hotel Magor, we pride ourselves on warm Welsh hospitality - and we're searching for someone who can bring that to life every day. You'll be perfect for this role if you are:
- A confident leader with a natural people-first approach
- Calm, organised, and able to thrive under pressure
- Someone with strong operational experience in the Rooms Division
- Passionate about delivering amazing service in a fast-paced environment
- A team motivator who loves coaching and inspiring others
Experience with Opera PMS is a bonus, but not essential - we'll happily train you!

Join The Celtic Collection family and enjoy a fantastic range of benefits, including:
- Free on-site parking
- Lifestyle, travel and retail discounts for you and your family
- Exceptional career development opportunities
- Access to industry-leading training pathways
- Being part of a supportive, friendly team who want you to succeed
Your journey with us starts the moment you walk through the door.

Grow with Us
As a Celtic Collection employee, you will be able to say -
I am equipped, trained, and supported to do THE BEST JOB I CAN
I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY