Front Office Agent - Front Office

As a Front Office Agent, you will be a central point of contact for our guests, responsible for providing a warm, professional and seamless welcome. You will manage check-in and check-out processes with accuracy and discretion, handle guest enquiries with confidence, and work collaboratively with multiple departments to anticipate needs and resolve requests efficiently. This role requires exceptional attention to detail, composure under pressure and a natural passion for service excellence. You will be empowered to make thoughtful decisions that enhance the guest experience, ensuring every interaction reflects the luxury and sophistication synonymous with Bvlgari Hotel London.,

• Delivering a courteous, efficient and personalised check-in and check-out experience
• Managing guest accounts, payments and cashiering procedures accurately
• Coordinating room assignments, upgrades, room moves and sell-out days
• Handling guest enquiries, requests and complaints with professionalism and discretion
• Maintaining detailed knowledge of hotel facilities, services, rates and promotions
• Liaising closely with Reservations, Housekeeping, Engineering and other departments
• Accurately updating guest profiles, preferences and operational logs
• Ensuring confidentiality, data protection and security at all times, You will work alongside accomplished hospitality professionals who share a passion for excellence, representing a brand synonymous with sophistication, discretion and authentic Italian hospitality.
  
  To be successful in this role, you will have previous experience within Front Office or guest-facing hospitality roles, ideally within a luxury or five-star environment. You will communicate confidently in English, additional languages are advantageous.
You will demonstrate immaculate presentation, a calm and engaging manner, strong organisational skills and the ability to remain composed and professional in a fast-paced environment. Flexibility is essential, as shifts will include evenings, weekends and holidays.

Located in Knightsbridge on the edge of Hyde Park, Bvlgari Hotel London is an elegant urban retreat renowned for its contemporary design, discreet service and exceptional attention to detail. Since opening in 2012, the hotel has set new standards in luxury hospitality, blending Italian heritage with world-class five-star service.