Front Office Agent

Greet guests with a warm welcome and ensure smooth check-ins and check-outs
Manage individual and group arrivals using our hotel systems
Share your expert knowledge of The Celtic Collection to assist with guest queries and recommendations
Leave a lasting impression by delivering a seamless, five-star experience from start to finish
Why You'll Love Working With Us
As one of our valued Hospitality Heroes, you'll enjoy:
Career development and training from day one
Discounts on dining, hotel stays, and leisure membership
Free virtual GP appointments and 24/7 wellbeing support
NEST pension scheme
Monthly and annual staff awards
Social events and appreciation celebrations

GROW WITH US -
As a Celtic Collection employee, you will be able to say -
I am equipped, trained, and supported to do THE BEST JOB I CAN
I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

A calm, confident, and professional presence - even during busy times
A genuine passion for delivering world-class guest service
The ability to juggle tasks with ease while keeping a positive attitude
A proactive, guest-first mindset in a fast-paced environment