Front of House & Workplace Experience Concierge

We're looking for a Front of House & Workplace Experience Concierge to join our Kier Places team based in Birmingham., This role is all about creating an exceptional concierge-style front of house and workplace experience. As the first friendly face and key point of contact for colleagues, clients and visitors, you'll help create a warm, welcoming and vibrant environment where everyone feels valued. We're looking for someone who is naturally engaging, organised and proactive, with a passion for delivering outstanding service and building great relationships. No two days are the same, and you'll play a central role in creating a connected, positive and enjoyable experience for everyone.

What will you be responsible for?

As a Front of House & Workplace Experience Concierge, you'll be working within the Kier Places team, supporting them in delivering an exceptional workplace experience. Your day to day will include:

-Delivering a warm, professional and memorable welcome to colleagues, clients and visitors, creating a positive first impression at every opportunity

-Setting up and managing meeting rooms to meet user requirements, including layouts, accessibility needs and technology support, ensuring all spaces are fully functional

-Supporting the delivery of internal and external events, coordinating catering services and ensuring smooth experiences for attendees

-Taking ownership of workplace communications, managing announcements and visual displays to keep colleagues informed and engaged

-Managing day-to-day office operations, including workplace supplies, facilities requests and contractor visits to ensure a safe, efficient and welcoming environment

You have experience in front of house, concierge, reception, workplace experience, hospitality or customer service, with a passion for delivering an excellent experience

-You're a confident and professional communicator, able to build strong relationships with colleagues, clients, visitors and senior stakeholders

-You're highly organised and detail-focused, with the ability to manage multiple priorities, meetings, events and workplace activities

-You're proactive, flexible and solutions-focused, with the confidence to take ownership of issues and identify opportunities for improvement

-You're comfortable with workplace technology and Microsoft applications, working independently while collaborating effectively with others

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.