Front Of House Team Member - Ottolenghi Hampstead - London

Ottolenghi is looking for a Front of House team member to join them on a full-time basis. As a Front of House Assistant, you'll be the face of Ottolenghi, welcoming customers into our shop, assisting with their purchases, and ensuring they have a wonderful experience. While the role primarily involves shop assistant duties, you will also be cross-trained in other departments to support our diverse operations. This could include helping with table service or bar shifts, so flexibility and a proactive attitude are key. The ideal Front of House Team Member will be:

• Greeting our guests with a warm welcome
• Passionate about delivering exceptional customer service and a commitment to exceeding guest expectation
• Working with other team-members to ensure a streamline service
• Assist in other areas as needed, including bar shifts
• Selling products with knowledge in our shop area
• Giving great customer service when serving our guests food and drink
  
  Experience in retail and or hospitality
• Excellent communication skills and a good level of English, both spoken and written
• A positive friendly attitude
• The ability and desire to provide exceptionally high levels of customer service to create exceptional experiences
  
  At Ottolenghi, we're known for vibrant food, busy delis, and restaurants full of energy-but what really matters is our people. We create environments where teams feel supported, take pride in what they do, and deliver a genuinely warm experience to every guest.
Ottolenghi Hampstead brings the warmth and creativity of our delis to one of London's most beloved neighbourhoods. Nestled in the heart of Hampstead village, our deli has become a cherished gathering place for the local community.


• 28 days annual leave per year, inclusive of bank holidays
• Delicious Ottolenghi staff meals on shift and generous staff discount
• Health and well-being support through our HSF healthcare plan (covering dental, optical, physiotherapy, and more), plus a 24/7 GP helpline and access to Perkbox discounts
• Refer a Friend Bonus: £500 for each successful referral
• Learning & Development opportunities including management coaching, WSET wine training, Ottolenghi Chef's Academy workshops, and access to external courses
• A warm, inclusive working culture where individuality, growth, and creativity are celebrated
• Enhanced Parental Pay after two years' service
• A special birthday treat to celebrate your day
• Exclusive workshops and demos, including cooking, food, wine, and cocktail sessions in the Ottolenghi Test Kitchen
• A collaborative and creative environment where your ideas are valued
If you care about great food, great people, and doing things properly, we'd love to hear from you.