Front Of House Security Officer

Role PurposeTo deliver a professional, welcoming, and secure front of house service, acting as the first point of contact for visitors, colleagues, and contractors while maintaining a safe, secure, and efficient environment.

Key Responsibilities

-Provide an outstanding front of house and customer service experience.

-Manage visitor access and access control procedures.

-Monitor, identify, and report security risks, suspicious activity, and anti-social behaviour.

-Escalate protest activity, demonstrations, or incidents that may impact safety or business operations.

-Support emergency response procedures, including evacuations and incident management.

-Maintain site security, safety, and operational standards.

-Ensure a professional, welcoming, and secure environment at all times.

Experience in a corporate security, front of house security, or customer-facing security role.

-Previous experience within a corporate environment is essential.

-Knowledge of access control systems and visitor management processes.

-Strong observational, communication, and incident management skills.

-Ability to remain calm, professional, and decisive under pressure.

-Good understanding of security, health and safety, and emergency procedures.

-Strong report writing and incident recording capabilities.

-SIA Door Supervisor or Security Guarding Licence required.

Personal Attributes

-Professional, confident, and customer-focused.

-Vigilant with strong attention to detail.

-Proactive, resilient, and security-minded.

-Demonstrates integrity, sound judgement, and professionalism.

-Able to balance exceptional customer service with effective security presence.