Front of House - Security Officer

Job Overview

• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.
Main Duties Operations
• Familiar and knowledgeable of the site Job Descriptions Front of House.
• To proactively observe the reception area for opportunities to assist with colleagues and guests.
• To be fully conversant with all standard operating and emergency procedures, ensuring an appropriate and professional response to any situation that arises.
• To proactively monitor building demise, recognising the behaviour of others, and to report any unusual activity immediately.
• To develop, and promote exemplary colleague relations in order to identify and escalate any security issues or improvements.
• To accurately report and record incidents or risks in a succinct and professional manner.
• To tactically manage any incident and give confidence to others that the situation is being dealt with effectively and efficiently.
• Liaise with clients and customers in a polite and professional manner
• Providing a visible presence to deter unsavory behavior
• Reassure the client that their employees and facilities are safe
• Maintaining the highest standards of security whilst maintaining professionalism
• Pinpoint suspicious behaviour and take remedial non- confrontational action
• Taking responsibility for the security of the building entrances
Team:
• Ensure accurate and timely completion of all necessary shift paperwork for submission as necessary.
• Set professional standards of conduct and report any inappropriate behaviour.
• Proactively monitor the Lloyd's building and surround, reporting any unusual activity.
• Ensure you complete all mandatory online training.
• To effectively manage tasks within the agreed deadlines, in accordance with the standard operating procedures.
Training
• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Communication Centre to report all incidents.
What we are looking for
• Previous Security Experience in a customer facing role.
• SIA License
• Warm and welcoming personality
• Computer literate, with high attention to detail - highly desirable
  
  Previous Security Experience in a customer facing role.
• SIA License
• Warm and welcoming personality
• Computer literate, with high attention to detail - highly desirable