Front of House Receptionist

This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time. We are seeking a professional and customer-focused Front of House Receptionist to act as the primary interface between the client, visitors, and internal operations. This role is responsible for delivering an outstanding first impression while maintaining the highest standards of service, presentation, and professionalism at all times., We are looking for an individual who takes pride in their appearance and approach, enjoys working in a client-facing environment, and consistently represents ISS and client values. You will be part of a wider on-site team, ensuring the smooth day-to-day operation of reception and associated front-of-house services.,

• Act as the first point of contact for clients and visitors, delivering a professional, friendly, and welcoming reception service.
• Provide a 5-star service experience, proactively exceeding client and visitor expectations.
• Maintain the reception and common areas to a consistently high professional standard.
• Manage enquiries, call handling, visitor notifications, and escorting visitors when required.
• Book and coordinate meeting rooms, events, and associated services using site systems.
• Liaise with contractors, WPC, and internal service teams, keeping the line manager informed of activities.
• Adhere to all Health & Safety, security, confidentiality, and client site procedures.
• Support post room activities, access pass printing, and general front-of-house administration.
• Attend meetings and training sessions as necessary.
  
  Excellent verbal and written communication skills.
• Strong customer service, organisational, and interpersonal skills.
• Confident user of Microsoft Word, Excel, PowerPoint, and Outlook.
• Able to prioritise, multitask, and work independently with attention to detail.
• Previous Front of House experience in a corporate or hotel reception environment.
• Call handling and switchboard experience.
• Experience working in a fast-paced, client-focused setting.
• Confident, approachable, friendly, and respectful.
  
  ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing Please click on the following link for more information on this role: If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link