Front of House (Gym) - Derby, Derbyshire

As the first point of contact for our members and visitors, you'll be responsible for creating a welcoming and professional environment while supporting the day-to-day operation of the gym. This role involves working a variety of shift patterns, including:

• Early shifts
• Mid shifts
• Late shifts
• Weekends and bank holidays as required
Flexibility is essential., Welcome every member and visitor with a friendly and professional attitude.
• Deliver exceptional customer service at all times.
• Process membership sales, day passes and account queries.
• Promote and sell supplements, drinks and retail products from reception.
• Maintain excellent product knowledge to confidently recommend supplements to members.
• Ensure the reception area remains clean, organised and professional.
• Carry out regular cleaning of the gym floor, changing rooms and communal areas to maintain UltraFlex's high standards.
• Conduct regular walk-rounds to ensure equipment is clean, tidy and correctly positioned.
• Report maintenance issues or damaged equipment promptly.
• Engage positively with members, helping create a welcoming community atmosphere.
• Support promotional events, gym challenges and member engagement activities.
• Follow all company policies and health & safety procedures.
  
  Friendly, approachable and confident communicating with people.
• Passionate about health, fitness and customer service.
• Reliable with excellent timekeeping.
• Able to work independently and as part of a team.
• Proactive and willing to take ownership of tasks.
• Well-presented and professional.
• Comfortable working in a fast-paced environment.
• Flexible with working hours.
Essential Requirements:
• Excellent communication skills.
• Strong customer service skills.
  
  UltraFlex Gym in Derby is regarded as the leading gym in the country with only 5 Google reviews and is now looking to recruit a person to fill the 'Front of House' role, on a full-time or part-time basis.