Front of House Co-ordinator

Supporting the front of house team in the co-ordination and sales of the guest experience from initial reservation through to arrival and everything in-between! Dealing with all direct and third-party guest requests as well as completing daily checks on all reservations, identifying any potential upselling opportunities.

Experience in an administration role or within a hotel front of house role Confidence to upsell Good time management and multi-tasking skills Ability to problem solving Curious to find out more?

Dunston Hall Hotel, Spa & Golf Resort is located in Norwich and is 4

• , 166-bedroom property. Our hotel has beautiful garden views with an 18-hole golf course and the dining options include the Brasserie restaurant, Bunkers bar and a terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly. We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.

Discounts across golf including membership, guest rates, green fees, buggies and clothing Discounts across The QHotels Collection Family & Friends discounts in hotels across The QHotels Collection Support with training & professional qualifications, including course fees! Various learning & development available Access to an Employee Assistance Program - Hospitality Action Refer a friend scheme FREE parking AND……much, much more!