Front of House Administrator

The post holder is required to provide a clerical service within the Treatment Centre, ensuring that the professional and caring image of the Trust is maintained at all times. The post will involve a combination of patient contact (face to face and on the telephone), Consultant and staff enquiries and a range of clerical duties intended to ensure the smooth and efficient operation of the Treatment Centre Administration Department. The department is fast paced with high pressure at peak times. Reliability, Flexibility and a good Team Spirit are essential to the role. The role is predominantly the Front of House reception, booking in patients and dealing with enquiries, but cover will be required for clerical office work, Eye Clinic reception and File room as necessary and on differing shift patterns. Shift patterns will include 07:30am-15:30pm, 08:30am-16:30pm, and 10:00am-18:00pm and will change weekly to coincide with colleagues.Main duties of the job The role is predominately the Front of House reception role greeting patients, booking them in and out to the Eye Clinic and Day Case Theatres. Cover will be required for clerical office work, Eye Clinic Reception, and File Room as necessary and on differing shift patterns. Booking and pending future appointments, booking interpreters, and filing paperwork are all regular aspects of the job.

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.