Front of House

You will provide a welcoming and professional service for:

• Visitors and members of the local community
• Venue hirers and event guests
• Resident organisations
• Artists and programme participants
• Café customers
You will help ensure that Oxford House is safe, welcoming and presented to a high standard. You will also support the smooth operation of events, venue hires and activities taking place throughout the building., The role will include:
• Welcoming visitors and providing excellent customer service
• Supporting venue hires, events and building activities
• Preparing rooms and public areas for customers and hirers
• Helping maintain high standards of presentation and cleanliness
• Responding appropriately to customer enquiries and concerns
• Following health and safety and emergency procedures
• Supporting accessibility and inclusive customer care
• Assisting with basic café and audiovisual operations following training
  
  We are looking for someone who is:
• Confident, dependable and approachable
• Friendly and professional
• Comfortable working with a wide range of people
• Able to work independently and as part of a team
• Calm and helpful during busy periods
• Committed to excellent and inclusive customer service
Applicants should have an understanding of health and safety, emergency procedures, accessibility and inclusive customer care. Experience in front of house, hospitality, customer service, events, cafés, community venues or arts organisations would be useful.

The anticipated start date is during the week of 10 September 2026. These dates may be subject to change. Interviews and training will take place in person at Oxford House. Training will include:
• Café training
• Basic audiovisual equipment training
• Building and Front of House procedures