Front Desk Receptionist

Meet and greet patients and visitors at the Reception desk to include booking appointments and dealing with patient enquiries Support patients and help them to manage their needs and to access support. Reception cover to answer telephone and book appointments Main duties of the job Meet and greet patients and visitors at the Reception desk to include booking appointments and dealing with patient enquiries Support patients and help them to manage their needs and to access support. Reception cover to answer telephone and book appointments About us Busy and high pressured job with good support from experienced Team members 5 weeks annual leave + birthday leave Morning coffee breaks,

• Meet and greet patients and visitors at the Reception desk to include booking appointments and dealing with patient enquiries
Support patients and help them to manage their needs and to access support.
• ocument patient symptms in their medical record.
• Report on pathology results.
• Sign post patients to appropriate services as agreed by the Practice.
• Receive specimens from patients
• Open and distribute incoming post
• Reception cover to answer telephone and book appointments
• Administration Tasks as needed to include the processing of electronic incoming documents
• Keep specimen pot drawer stocked
• Keep information leaflet drawer stocked
• Clear filing drawers for shredding
• Clean touch screen
• Refill hand gel bottle
Cover for Annual Leave and Sickness.
• Any other duty appropriate to the role as requested by the Reception Manager/Practice Manager
  
  Friendly and welcoming
• Pleasant and articulate
• Smart in appearance
• Educated to GCE/GCSE standard in core subjects
• Good Level of IT Competency
• Good telephone and face to face communication skills
• Good time management skills
• Able to work and keep calm under pressure
• An understanding of the need for strict confidentiality
• Able to work as part of a team
• Able to work without direct supervision
• Able to be flexible and work at desired times especially during busy periods
Person Specification Qualifications Essential
• Friendly and welcoming
• Pleasant and articulate
• Smart in appearance
• Educated to GCE/GCSE standard in core subjects
• Good Level of IT Competency
• Good telephone and face to face communication skills
• Good time management skills
• Able to work and keep calm under pressure
• An understanding of the need for strict confidentiality
• Able to work as part of a team
• Able to work without direct supervision
• Able to be flexible and work at desired times especially during busy periods